Content Developer

TCWGlobal; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TCWGlobal is seeking a Content Developer to join our fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures frontline specialists rely on daily — making sure they're accurate, easy to follow, and always up to date.

This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet.

Qualifications

• Experience in content or knowledge base writing.
• Exceptional analytical and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Clear written and verbal communication with zero ambiguity.
• Experience working with global and virtual teams.
• Strict adherence to confidentiality standards for sensitive materials.

Responsibilities

• Own the end-to-end cycle of writing, editing, and publishing internal procedures, working within a content management system
• Support business update requests — validating changes, ensuring clarity and style consistency, and eliminating conflicting or duplicate content
• Support larger projects by working with cross-functional teams to identify which procedures need to be created, updated, or removed, and track progress throughout
• Partner with project and training teams to ensure procedures are ready in time for training and project launch dates
• Manage multiple projects and update requests simultaneously, prioritizing independently
• Occasionally contribute content for internal specialist-facing tools

Skills

Content writing

Knowledge base

Project management

Cross-functional collaboration

Editorial standards

Tools

CMS

Job description

Location:

Austin, TX (Hybrid — onsite Tuesday–Thursday, remote Monday/Friday)

Summary:

Do you have a gift for turning complicated, fast-changing information into clear, usable content? We're looking for a Content Developer to join a fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures that frontline specialists rely on every day — making sure they're accurate, easy to follow, and always up to date.

This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet. You'll work across short-turnaround updates and longer project cycles, often with incomplete information and shifting timelines, so adaptability matters as much as writing skill.

What You'll Do:

• Own the end-to-end cycle of writing, editing, and publishing internal procedures, working within a content management system
• Support business update requests — validating changes, ensuring clarity and style consistency, and eliminating conflicting or duplicate content
• Support larger projects by working with cross-functional teams to identify which procedures need to be created, updated, or removed, and track progress throughout
• Partner with project and training teams to ensure procedures are ready in time for training and project launch dates
• Manage multiple projects and update requests simultaneously, prioritizing independently
• Occasionally contribute content for internal specialist-facing tools

What You Bring:

• Experience in content or knowledge base writing
• Exceptional analytical and problem-solving skills
• Ability to work efficiently and effectively in a fast-paced, deadline-driven environment
• Superb verbal and written communication skills, with zero ambiguity for the reader
• Comfort working within a global business environment, engaging global stakeholders
• Strong skills managing high volumes of information — determining relevance and next steps
• Ability to cut through ambiguity by building and using a network of cross-functional partners
• Experience working with global and virtual teams
• Adaptability to changing technologies, processes, and environments
• Track record of success working with cross-functional leaders
• Strict adherence to confidentiality standards for sensitive materials

Bonus Points If You Have:

• Background in corporate communications or knowledge base writing

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.