Content Developer — Knowledge Base & Ops Content

24 Seven; Austin (TX); Hybrid; USD 28,000 - 39,000; Part time

Job summary

24 Seven is seeking a Content Developer in Austin, TX for a hybrid freelance role. You will create, maintain, and improve customer-support and internal knowledge-base content, translating complex updates into clear procedures.

The role requires strong writing, editorial judgment, and ability to manage multiple priorities under tight deadlines. The ideal candidate writes clearly, solves problems efficiently, and collaborates with cross-functional teams.

Qualifications

• Experience writing, editing, or maintaining knowledge-base or technical content.
• Excellent written and verbal communication with clarity and precision.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage high volume information and determine relevance.
• Comfort working independently in ambiguous, rapidly changing environments.
• Ability to prioritize deadlines across multiple projects.
• Experience collaborating with cross-functional, virtual, globally distributed teams.
• Adaptability to evolving processes, technologies, and business needs.
• Ability to build relationships with stakeholders at multiple levels.
• Discretion with confidential internal materials.

Responsibilities

• Create, edit, publish, and maintain procedures, knowledge articles, and specialist-facing content.
• Review requests for accuracy, clarity, and consistency with standards.
• Identify outdated or missing content and recommend improvements.
• Gather requirements from owners and stakeholders to validate content.
• Assess impacts and determine materials to create, revise, or retire.
• Track deliverables and milestones across multiple initiatives.
• Ensure timely availability of procedures and reference materials for training.
• Maintain confidentiality and follow policies for sensitive information.
• Contribute content for internal tools and resources as needed.

Skills

Content writing

Editing

Knowledge management

Cross-functional collaboration

Attention to detail

Organizational skills

Tools

CMS

Documentation platforms

Structured authoring tools

Job description

24 Seven is seeking a Content Developer in Austin, TX for a hybrid freelance role. You will create, maintain, and improve customer-support and internal knowledge-base content, translating complex updates into clear procedures.

The role requires strong writing, editorial judgment, and ability to manage multiple priorities under tight deadlines. The ideal candidate writes clearly, solves problems efficiently, and collaborates with cross-functional teams.