Content Developer

24 Seven; Austin (TX); Hybrid; USD 28,000 - 39,000; Part time

Job summary

24 Seven is seeking a Content Developer in Austin, TX for a hybrid freelance role. You will create, maintain, and improve customer-support and internal knowledge-base content, translating complex updates into clear procedures.

The role requires strong writing, editorial judgment, and ability to manage multiple priorities under tight deadlines. The ideal candidate writes clearly, solves problems efficiently, and collaborates with cross-functional teams.

Qualifications

• Experience writing, editing, or maintaining knowledge-base or technical content.
• Excellent written and verbal communication with clarity and precision.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage high volume information and determine relevance.
• Comfort working independently in ambiguous, rapidly changing environments.
• Ability to prioritize deadlines across multiple projects.
• Experience collaborating with cross-functional, virtual, globally distributed teams.
• Adaptability to evolving processes, technologies, and business needs.
• Ability to build relationships with stakeholders at multiple levels.
• Discretion with confidential internal materials.

Responsibilities

• Create, edit, publish, and maintain procedures, knowledge articles, and specialist-facing content.
• Review requests for accuracy, clarity, and consistency with standards.
• Identify outdated or missing content and recommend improvements.
• Gather requirements from owners and stakeholders to validate content.
• Assess impacts and determine materials to create, revise, or retire.
• Track deliverables and milestones across multiple initiatives.
• Ensure timely availability of procedures and reference materials for training.
• Maintain confidentiality and follow policies for sensitive information.
• Contribute content for internal tools and resources as needed.

Skills

Content writing

Editing

Knowledge management

Cross-functional collaboration

Attention to detail

Organizational skills

Tools

CMS

Documentation platforms

Structured authoring tools

Job description

Content Developer

Contract type: Freelance

Location: Austin , TX

Specialty: Technology

Salary: $24/hour

Remote: No

Reference: 514935

Contact name: Cory Rivard

Job Description

Employment Type: Freelance
Location: Hybrid — Austin, Texas
Schedule: 40 hours per week; on-site Tuesday–Thursday and remote Monday/Friday
Assignment Dates: September 28, 2026 – September 27, 2027

Job Summary

Our client in the consumer technology industry is seeking a detail-oriented Content Developer to create, maintain, and improve customer-support and internal knowledge-base content. This role supports a fast-moving, global service organization by translating complex business updates and project requirements into clear, accurate, and easy-to-use procedures.

The ideal candidate is a strong writer and problem solver who can manage multiple priorities, work independently through ambiguity, and collaborate effectively with cross-functional partners. Success in this role requires sound editorial judgment, exceptional attention to detail, and the ability to deliver high-quality content under tight deadlines.

What You’ll Do

• Create, edit, publish, and maintain operational procedures, knowledge articles, and specialist-facing support content.
• Review business update requests to confirm accuracy, clarity, consistency, and alignment with established content standards.
• Identify duplicate, outdated, conflicting, or missing content and recommend improvements.
• Partner with business owners, project teams, and learning stakeholders to gather requirements and validate content.
• Assess project impacts to existing procedures and determine which materials need to be created, revised, or retired.
• Track content deliverables, dependencies, and readiness milestones across multiple concurrent initiatives.
• Support the timely availability of procedures and reference materials for training and program launches.
• Maintain confidentiality and follow established policies for sensitive internal information.
• Contribute content for internal tools and other operational resources as needed.

Required Qualifications

• Experience writing, editing, or maintaining knowledge-base, procedural, technical, or corporate communications content.
• Excellent written and verbal communication skills with a strong focus on clarity and precision.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage a high volume of information and determine what is relevant to a project or program.
• Comfort working independently in ambiguous, rapidly changing environments.
• Ability to prioritize competing deadlines across multiple projects.
• Experience collaborating with cross-functional, virtual, and globally distributed teams.
• Adaptability to evolving processes, technologies, and business needs.
• Ability to build productive working relationships with stakeholders at multiple levels.
• Commitment to maintaining confidentiality when handling internal materials.

Preferred Qualifications

• Experience with content management systems, documentation platforms, or structured authoring tools.
• Background supporting customer care, retail operations, service operations, or internal support teams.
• Project coordination or project management experience.
• Experience applying editorial style guides and governance standards to operational content.