Content Delivery Lead — Agile, AI-Enabled Production

MSD; North Wales (Montgomery County); Híbrido; USD 142.000 - 224.000; Jornada completa

Descripción de la vacante

Merck & Co., Inc. is seeking an Associate Director, Content Delivery Lead to oversee end-to-end Content Hub and Digital Production & Publishing services for Agile marketing teams.

You will drive speed to market, quality, and stakeholder alignment while advancing the content operating model with innovation and AI-enabled practices. The role requires 8–10+ years in marketing/content operations, strong cross-functional leadership, and a track record of managing complex delivery models.

Formación

• 8–10+ years of experience in marketing operations, content operations, digital production, or related fields.
• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field.
• Experience working in Agile or sprint-based marketing environments.
• Demonstrated ability to lead cross-functional teams and manage complex delivery models.
• Experience working with agencies and external partners.
• Strong project management skills, including development of comprehensive project plans.
• Strong understanding of end-to-end content development and digital production workflows.
• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels.
• Strong problem-solving skills.
• Experience leading change management efforts, including driving adoption and minimizing disruption.
• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem.

Responsabilidades

• Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level.
• Drive improvements in speed to market, content quality, and customer engagement.
• Partner closely with Content Delivery Program Leadership on priorities and service model evolution.
• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing.
• Ensure seamless handoffs across internal teams and external partners.
• Enforce adherence to standards, governance, and quality expectations within the Content Delivery service.
• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies.
• Partner with Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins.
• Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency.
• Translate insights into actionable improvements.
• Support reporting and continuous optimization of delivery performance.

Conocimientos

Adaptability

Brand Management

Cross-Functional Leadership

Delivery Management

Content Delivery

Marketing Operations

Change Management

Educación

Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field

Descripción del empleo

Merck & Co., Inc. is seeking an Associate Director, Content Delivery Lead to oversee end-to-end Content Hub and Digital Production & Publishing services for Agile marketing teams.

You will drive speed to market, quality, and stakeholder alignment while advancing the content operating model with innovation and AI-enabled practices. The role requires 8–10+ years in marketing/content operations, strong cross-functional leadership, and a track record of managing complex delivery models.