Head of Content Delivery & Agile Operations

PR Girl Manifesto; Pennsylvania; On-site; USD 142,000 - 224,000; Full time

Job summary

Merck is seeking an Associate Director of Content Delivery to own the end-to-end Content Hub and Digital Production & Publishing services for multiple Agile teams. You will drive activation, quality, and on-time publishing while aligning stakeholders and managing risks.

The role emphasizes governance, AI-enabled modern workflows, and continuous improvement to scale content operations across SP&ID and Oncology programs. A strong leadership background is required.

Qualifications

• 8-10+ years of experience in marketing operations, content operations, digital production, or related fields.
• Bachelor's degree in Marketing, Business, Information Systems, Digital, Communications, or a related field.
• Experience in Agile or sprint-based marketing environments.
• Demonstrated ability to lead cross-functional teams and manage complex delivery models.
• Experience working with agencies and external partners.
• Strong project management skills and end-to-end content workflows.

Responsibilities

• Oversee end-to-end Content Hub and Digital Production & Publishing delivery for Agile teams.
• Lead activation, production, approval, and publishing services at scale.
• Drive improvements in speed, quality, and stakeholder alignment.
• Manage risks, capacity, and cross-team dependencies, escalating when needed.
• Collaborate with program leadership to evolve service models and governance.

Skills

Marketing operations

Content operations

Digital production

Agile marketing

Project management

Education

Bachelor's degree

Job description

Merck is seeking an Associate Director of Content Delivery to own the end-to-end Content Hub and Digital Production & Publishing services for multiple Agile teams. You will drive activation, quality, and on-time publishing while aligning stakeholders and managing risks.

The role emphasizes governance, AI-enabled modern workflows, and continuous improvement to scale content operations across SP&ID and Oncology programs. A strong leadership background is required.