Director, AI-Driven Content Delivery & Ops

Merck & Co.; North Wales (Montgomery County); Híbrido; USD 142.000 - 224.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Long-term incentive

Medical, dental, vision insurance

Descripción de la vacante

Merck & Co. in North Wales, PA is seeking an Associate Director, Content Delivery Lead to oversee end-to-end Content Hub and Digital Production & Publishing services for Agile marketing teams across SP&ID and Oncology.

You will drive activation, govern quality, and advance an AI-enabled operating model for scalable content delivery. With 8–10+ years in marketing operations or content operations, you will partner with cross-functional teams, manage complex delivery models, and ensure compliant,

Formación

• 8–10+ years in marketing operations, content operations, or related fields.
• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or related field.
• Experience working in Agile or sprint-based marketing environments.

Responsabilidades

• Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level.
• Drive improvements in speed to market, content quality, and customer engagement.
• Partner with leadership on priorities and service model evolution.
• Maintain alignment across content development disciplines (design, copy, medical, QA, production, publishing).
• Ensure seamless handoffs across internal teams and external partners.
• Enforce governance and quality within the Content Delivery service.
• Identify risks, drive service enhancements, and highlight wins.
• Monitor operational metrics; translate insights into improvements.
• Support reporting and continuous optimization of delivery performance.

Conocimientos

Adaptability

Brand Management

Content Delivery

Delivery Management

Cross-Functional Leadership

Content Creation

Change Management

Marketing Operations

Educación

Bachelor's degree

Herramientas

Publishing platforms

Content lifecycle tools

MarTech ecosystem

Descripción del empleo

Merck & Co. in North Wales, PA is seeking an Associate Director, Content Delivery Lead to oversee end-to-end Content Hub and Digital Production & Publishing services for Agile marketing teams across SP&ID and Oncology.

You will drive activation, govern quality, and advance an AI-enabled operating model for scalable content delivery. With 8–10+ years in marketing operations or content operations, you will partner with cross-functional teams, manage complex delivery models, and ensure compliant,