Content & Communications Manager

Sunstate Equipment Co., LLC; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Sunstate Equipment Co., LLC is seeking a seasoned Communications professional to develop clear, audience-focused messages for employees and external audiences. You will translate business priorities into engaging content, tell impactful company stories, and ensure consistent brand voice across channels.

You will lead internal channels, collaborate with design teams, and partner with leaders on enterprise change initiatives. Strong writing, strategic thinking and project management are essential.

Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations or related field or equivalent experience.
• 5+ years of experience in corporate communications, employee communications or related field.
• Excellent writing and editing skills for varied audiences.
• Experience in employee communications and organizational change.
• Strong editorial judgment for sensitive topics and confidential information.
• Experience with internal communications, employee engagement or digital publishing platforms.
• Strong organizational and project management skills across teams.
• Knowledge of AI tools for content development and ideation with brand voice.

Responsibilities

• Develop, write and edit clear communications for employees and external audiences across channels and formats.
• Translate priorities into clear, actionable communications.
• Tell employee, customer, and community stories to bring Sunstate's brand to life.
• Maintain Sunstate's voice across messages and adapt tone per channel.
• Review and refine communications for clarity and editorial quality.
• Develop social and digital content with design team for execution.
• Partner with leadership to support enterprise initiatives and change communications.
• Own and manage internal channels like intranet and Sunstate Connect app.
• Lead content strategy and governance for internal channels; improve reach and access.
• Use analytics and feedback to improve content and channel strategy.

Skills

Excellent writing

Editorial judgment

Content strategy

Project management

AI tools knowledge

Storytelling instincts

Internal publishing

Audience targeting

Social and digital content

Education

Bachelor's degree in Communications, Journalism, Marketing, Public Relations

Tools

Marketing Cloud

ComSuite

HubEngage

Job description

Key Responsibilities

Content & Communications

• Develop, write and edit clear, compelling communications for employees and external audiences across channels and formats.
• Translate business priorities and complex information into communications that are easy to understand, relevant and actionable.
• Identify and tell employee, customer, community and business stories that bring Sunstate's brand and culture to life.
• Ensure communications consistently reflect Sunstate's voice while adapting message, tone and format for the audience and channel.
• Review and refine communications developed by others for clarity, tone, consistency and editorial quality.
• Develop social and digital content and partner with Sunstate's design team on creative execution as appropriate.

Change Communications

• Partner with EPMO, Change Management and business leaders to develop communications supporting key enterprise initiatives and organizational change.
• Help employees understand what is changing, why it matters and what it means for them through clear, audience-centered communications.
• Bring strong communications judgment to complex or sensitive initiatives, considering message, timing, audience and employee impact.

Internal Communication Channels

• Own and manage key employee communication channels, including the company intranet, SS Connect employee app and internal branch displays.
• Lead content strategy, governance and ongoing development of internal channels to improve employee reach and access to relevant information.
• Manage content publishing and audience targeting across internal communications platforms.
• Use channel analytics, engagement metrics and employee feedback to evaluate communication effectiveness and continuously improve content and channel strategy.

Required Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations or a related field, or equivalent professional experience.
• 5+ years of relevant professional experience in corporate communications, employee communications, content development or a related field.
• Exceptional writing and editing skills, with the ability to make complex topics clear, relevant and engaging for different audiences.
• Experience developing employee communications and supporting organizational change or enterprise-wide initiatives.
• Strong communications and editorial judgment, including the ability to navigate sensitive topics and confidential information.
• Experience working with internal communications, employee engagement or digital publishing platforms.
• Strong organizational and project management skills with the ability to manage multiple priorities and work effectively across teams.
• Strong working knowledge of AI tools for content development and ideation, with the judgment to maintain accuracy, authenticity and brand voice.

Preferred Qualifications

• Experience managing an intranet, employee communications platform or digital signage; familiarity with platforms such as Marketing Cloud, ComSuite, HubEngage or similar tools is a plus.
• Experience developing content for social and digital channels, including familiarity with short-form video and visual content creation.
• Strong storytelling instincts and an eye for identifying content opportunities across the organization.
• Experience working with creative and design partners to bring content concepts to life.
• Experience supporting communications in a geographically dispersed, field-based or operational organization.