Communication Manager

ADP, Inc.; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP, Inc. in Tempe, AZ seeks a Senior Communications lead to develop an integrated content strategy and drive storytelling across digital channels, events, and media.

You will establish messaging standards, manage budgets, mentor staff, coordinate with executives, and measure performance to improve impact.

Qualifications

• Bachelor’s degree in communications, public relations, journalism, marketing, digital media, or related field.
• 5+ years of progressive communications experience with digital content, social media, multimedia, or content marketing.
• Proven success developing communications and digital content strategies and leading integrated campaigns from planning through measurement.
• Strong portfolio of written, video, social, and multimedia work with ability to provide informed creative direction.
• Experience leading projects and directing staff, freelancers, agencies, or cross-functional teams, with strong stakeholder-management and budget skills.
• Strong writing, editing, presentation, and analytical skills.
• Working knowledge of media relations, analytics, content management, social publishing/listening, accessibility, copyright, privacy, and communications risk management.

Responsibilities

• Develop and manage an integrated communications plan aligned with goals.
• Lead storytelling from concept through distribution across formats.
• Establish messaging standards, workflows, and publishing protocols.
• Oversee day-to-day governance of social media and cross-channel content.
• Supervise staff, interns, freelancers, agencies, and vendors.
• Partner with leaders to identify stories and translate complex topics.
• Draft announcements, talking points, web copy, newsletters, and campaigns.
• Support media relations and coordinate inquiries with leadership.
• Own measurement: goals, dashboards, campaign analysis, and insights.
• Manage budgets, schedules, contracts, equipment, and vendor relations.
• Ensure content meets brand, accessibility, privacy, and copyright standards.
• Monitor media coverage and emerging issues; evaluate new platforms.

Skills

Storytelling

Content strategy

Editorial calendar

Social media management

Budget management

Stakeholder management

Project leadership

Analytical skills

Education

Bachelor’s degree in communications, public relations, journalism, marketing, digital media, or related field

Equivalent combination of education and relevant experience

Job description

• Develop and manage an integrated communications plan, digital content strategy, editorial calendar, channel plans, and production roadmap aligned with organizational goals and audience needs.
• Lead storytelling from concept through distribution, including campaign briefs, written content, video production, photography, social content, presentations, livestreams, and content repurposing.
• Establish messaging, editorial, and channel standards along with content workflows, approval processes, publishing protocols, community-management practices, and escalation procedures.
• Manage the day-to-day performance and governance of social media and coordinate content across web, email, paid, earned, executive, and internal communications channels.
• Supervise, coach, or direct staff, interns, freelancers, agencies, and vendors; set priorities, provide creative feedback, and ensure quality and deadline accountability.
• Partner with leaders and subject-matter experts to identify stories, develop key messages, prepare contributors or spokespeople, and translate complex topics into clear content.
• Draft and edit announcements, talking points, web copy, newsletters, and campaign content.
• Support proactive media relations and respond to routine inquiries in coordination with communications leadership; escalate sensitive or high-risk matters promptly.
• Own communications measurement and reporting, including goals, dashboards, campaign analysis, audience insights, testing, and recommendations for continuous improvement.
• Manage assigned budgets, production schedules, contracts, equipment, licenses, and vendor relationships in coordination with procurement and finance practices.
• Ensure content meets brand, accessibility, privacy, records, copyright, consent, and platform requirements.
• Monitor media coverage, online conversations, and emerging issues; coordinate timely responses and evaluate new platforms or tools based on audience value, risk, capacity, and return.

Required Qualifications

• Bachelor’s degree in communications, public relations, journalism, marketing, digital media, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of progressive communications experience, including substantial responsibility for digital content, social media, multimedia, or content marketing.
• Demonstrated success developing communications and digital content strategies and leading integrated campaigns from planning through measurement.
• Strong portfolio of written, video, social, and multimedia work, with the ability to provide informed creative direction and produce content directly.
• Experience leading projects and directing staff, freelancers, agencies, or cross-functional teams, with strong stakeholder-management and budget skills.
• Strong writing, editing, presentation, and analytical skills.
• Working knowledge of media relations, analytics, content management, social publishing/listening, accessibility, copyright, privacy, and communications risk management.