CONTENT & COMMUNICATIONS LEAD

All Hands and Hearts Smart Response, Inc; Massachusetts; Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Unlimited PTO

401K with safe harbor match

Job summary

All Hands and Hearts Smart Response, Inc. seeks a Content & Communications Lead to guide messaging for donors, supporters, partners, and the public.

This full-time role owns the blog, email, and social channels, shaping voice, content quality, and brand standards while centering disaster-affected communities in storytelling. During activations, you will support response communications and collaborate with Development and Operations to deliver timely, dignified updates.

Qualifications

• Bachelor's degree or equivalent in communications, journalism, or related field.
• 5+ years of writing, photography, videography, or multimedia storytelling in nonprofit/humanitarian/media.
• Experience gathering field stories and transforming them into engaging narratives.

Responsibilities

• Develop and carry out the content strategy aligned to fundraising goals.
• Maintain core messaging and brand voice across channels.
• Draft key messages and statements for campaigns and announcements.
• Capture, write, and produce stories showcasing programs and community impact.
• Own the editorial calendar and pipeline of ready-to-publish content across pillars.

Skills

Storytelling

Content strategy

Editorial planning

Social media management

Audience engagement

Education

Bachelor's degree in Communications

Tools

WordPress/Gutenberg CMS

ActiveCampaign

Adobe Creative Suite

Canva

Job description

Position Purpose

A versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is full-time and is responsible for setting the direction for how All Hands & Hearts speaks to donors, supporters, partners, and the public, and owns the blog, email, and social channels that carry that voice. The role keeps affected communities at the center of every story and turns that storytelling into awareness, engagement, and fundraising.

During disaster activations, the Content & Communications Lead supports response communications, working closely with the Development and Operations teams to share accurate, dignified, timely messages across channels. Between activations, the Lead plans and runs the editorial calendar and keeps a steady pipeline of ready-to-use content with the Multimedia Content Producer and Visual Content Creator.

This position is based in the U.S.

Reporting Relationships

• Reports to Head of Communications
• Roles reporting to position None
• Approximate number of reports 0

Essential Functions

• Communications Messaging
  • Develop and carry out the content strategy, aligned to organizational priorities and fundraising goals.
  • Maintain core messaging, key talking points, and brand voice guidance, and keep them consistent across channels and teams.
  • Advise communications leadership and program teams on messaging for campaigns, announcements, etc.
  • Draft key messages and statements as needed, and hand off to Communications leadership.
• Content Operations and Brand Standards
  • Capture, write, and produce stories that showcase programs, milestones, and community impact.
  • Ensure a pipeline of ready-to-use content across all four pillars for social, email, website, donor reports, and press.
  • Maintain a well-organized, tagged content library on Google Drive and website (by pillar, program, geography, and theme).
  • Own the quality and timeliness of written and social content, and uphold AH&H's brand voice, dignity, authenticity, and safeguarding standards.
• Editorial Content: Blog and Long-Form Storytelling
  • Plan, write, and edit weekly blog posts and long-form stories that center community voices and show program impact.
  • Own the editorial calendar and keep a pipeline of ready-to-publish stories across all four pillars.
  • Contribute core content for flagship products such as the Annual Report, Giving Tuesday/EOY campaigns, impact newsletters, and donor stewardship series.
  • Apply a "leverage and adapt" approach: build core stories once and repurpose them across channels.
• Email Communications
  • Write, build, and send weekly newsletters and response emails in ActiveCampaign or similar.
  • Plan email calendars and segment audiences in coordination with Development.
  • Test and analyze performance, and use results to improve future sends.
• Social Media
  • Set strategy and manage the content calendar for organizational social channels (Instagram, Threads, Facebook, LinkedIn, X, YouTube, TikTok).
  • Edit copy and format for each platform and audience.
  • Manage content from the visual content creator and multimedia content producer.
  • Monitor engagement and community conversation, and respond or elevate as needed.
  • Edit b-roll and photos for social media as needed.
• Disaster Response Communications
  • Lead content for disaster activations across blog, email, website, and social.
  • Scale output quickly, in close alignment with Communications leadership and Development, to meet real-time fundraising and media needs.
  • Identify and secure on-the-ground content creators
  • Gather real-time information, stories, and assets from field teams, and package them for immediate use.
  • Share the experiences of survivors, staff, and volunteers, and the hurdles on the ground, with accuracy and dignity.
  • Create clear creative briefs and guidance for field staff, volunteers, and external creatives capturing stories and visuals in response zones.
  • Provide basic storytelling and content-capture guidance to on-the-ground content creators and program staff
• Perform other duties as required

Position Requirements

• Education Bachelor’s Degree in Communications, Journalism, Creative Writing, or a related field preferred; equivalent professional experience in storytelling, photography, videography, or content creation will also be considered.
• Related Experience 5+ years of experience in writing, photography, videography, or multimedia storytelling, ideally within the nonprofit, humanitarian, or media sectors. Demonstrated ability to produce high-quality written and visual content under tight deadlines and in challenging environments. Experience gathering stories directly from the field and transforming them into emotionally engaging, human-centered narratives.
• Special Competencies/Certifications Proficient with content management and distribution tools: WordPress/Gutenberg CMS, ActiveCampaign (or similar ESP), and major social media platforms (Instagram, Threads, Facebook, LinkedIn, X, YouTube, TikTok). Familiarity in photography, videography, and multimedia editing — including use of programs such as Adobe Photoshop, Lightroom, Premiere Pro, and CapCut (or similar). Ability to produce, edit, and package visual stories optimized for web and social media platforms. Experience using design and publishing tools such as Canva, Adobe Creative Suite, and collaboration tools like Google Workspace, Slack, Zeck, and Notion.
• Highly organized, with a flexible approach to managing multiple priorities and balancing steady pipelines with rapid response needs.
• Thrives in both structured content planning and fast-moving, unpredictable environments.
• Cross-culturally sensitive with the ability to listen, observe, and engage respectfully in diverse settings.
• Operates in newsroom mode when disasters strike. When a major disaster, conflict event, or rapid-response activation hits — including evenings and weekends — the role flexes into newsroom mode to get content out fast, accurately, and on-brand. This is not a clock-watching role; it follows real-world events.
• Use AI as an assistant, not as a writer. Apply AI tools intelligently for grammar, structure, ideation, and research — but never let them write the draft. AH&H content must read as authentic, human-voiced, and recognizably distinct from AI-generated copy. The audience can tell the difference, and so can we.

Working Conditions and Physical Demands

• Home office environment
• Constantly operates computer
• Travel up to 25% of the time
• Living in communal environment while on program
• High-stress situations in an immediate post-disaster environment
• Comfortable with flexible, non-traditional work hours during response periods, including evenings and weekends

Compensation & Benefits

• Compensation Typical starting salary is $60,000 - $68,00, and up to $71,500 for highly qualified candidates.
• Flexible working hours
• Unlimited PTO
• Opportunity to travel to program
• Medical, vision, and dental insurance plans (US Employees)
• Flex Spending Account (US Employees)
• 401K with safe harbor match for U.S. staff (US Employees)
• Travel to and from program location

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

All Hands & Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.