Content Claims Specialist - Field - Level II

Crawford & Company; Town of Islip (NY); On-site; USD 30,000 - 56,000; Full time

Job summary

An established industry player is seeking Content Claims Specialists to manage the physical inventory and valuation of contents damaged in property claims. This role is crucial in determining the restoration needs of items and preparing detailed reports for claims processing. You will work closely with various stakeholders, ensuring timely and quality service while promoting a culture of continuous learning and community engagement. If you are detail-oriented and possess strong analytical skills, this opportunity will allow you to make a meaningful impact in restoring lives and communities.

Benefits

Performance-based pay and incentives

Benefits supporting financial wellness

Continuous learning and career development

Community engagement initiatives

Inclusive workplace culture

Qualifications

• Minimum 6 months relevant experience or completion of basic property classes.
• Adjuster License and valid driver’s license required.

Responsibilities

• Manage assigned claims from initial contact until completion.
• Schedule and complete physical inventories of contents impacted by losses.
• Coordinate resources for data entry and assessment of damaged contents.

Skills

Communication Skills

Attention to Detail

Analytical Skills

Problem-Solving Skills

Computer Skills (MS Office, Outlook, Excel)

Education

High School Diploma

College Degree

Tools

MS Office

Outlook

Excel

Job description

Content Claims Specialists manage the physical inventory and valuation of contents damaged in residential and commercial property claims. They prepare report packages outlining the replacement cost and actual cash value of non-restorable items. Responsibilities include determining whether contents are restorable or non-restorable and preparing estimates for both categories. This role may involve managing restoration contractors on complex claims.

New York State Salary Details:

$30,354.10 - $55,506.70

Key Responsibilities:

1. Manage assigned claims from initial contact until completion, acting as the single point of contact for all stakeholders.
2. Communicate with adjusters, policyholders, and vendors to explain the role of Content Claims Specialists.
3. Schedule and complete physical inventories of contents impacted by covered losses, identifying claim types and applying appropriate methodologies.
4. Determine whether content items should be restored, repaired, cleaned, or replaced.
5. Ensure timely and quality claims processing in accordance with company standards and client SLAs.
6. Coordinate resources for data entry and assessment of damaged contents.
7. Manage claim workload to ensure timely closures.
8. Maintain detailed claim notes and logs accurately.
9. Complete timely and accurate pricing of all claim items following LKQ standards.
10. Maintain professional knowledge through continuing education.
11. Promote the company's brand and uphold the Code of Business Conduct.
12. Participate in special projects, CAT responses, or other duties as assigned.

Minimum Qualifications:

1. Secondary (High School) Diploma; college degree preferred.
2. Adjuster License and valid driver’s license.
3. Minimum 6 months (preferably 2-3 years) relevant experience or completion of basic property classes and continuing education.
4. Strong communication, attention to detail, analytical, and problem-solving skills.
5. Ability to work independently and utilize computer skills (MS Office, Outlook, Excel).
6. Must meet licensing and vehicle requirements, and have a suitable home workspace with high-speed internet.
7. Company equipment will be provided; responsible for maintenance.
8. Overnight travel required.

Why Crawford?

Because a claim is more than a number—it's a person, a child, a friend. We help restore lives and communities, one claim at a time.

At Crawford, employees grow, act, and innovate. We are a diverse, global team united in purpose, vision, and values. Learn more at www.crawco.com.

Employee Benefits:

• Performance-based pay and incentives
• Benefits supporting financial, physical, and mental wellness
• Continuous learning and career development programs
• Community engagement initiatives
• Inclusive and respectful workplace culture

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. Unsolicited resumes from search firms will not be accepted without a valid Statement of Work.