Content Claims Specialist - Field - Level II

Crawford & Company; Joliet (IL); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Content Claims Specialist, where you'll manage the valuation and inventory of damaged contents in property claims. This remote position offers the chance to make a real difference in people's lives by ensuring claims are processed efficiently and effectively. You'll be the single point of contact for clients, coordinating with various stakeholders to uphold high standards and deliver exceptional service. With a commitment to ongoing training and a culture of respect and inclusion, this role is perfect for someone looking to grow in a dynamic environment while making a positive impact in the community.

Benefits

Performance-based pay

Benefits promoting wellness

Ongoing training

Community giving

Company equipment provided

Qualifications

• Adjuster license and relevant work experience (minimum 6 months, 2-3 years preferred).
• Strong communication, attention to detail, analytical skills, and independence.

Responsibilities

• Manage claims from initial contact to completion, acting as the single point of contact.
• Communicate with adjusters, policyholders, and vendors to explain roles and processes.

Skills

Communication Skills

Attention to Detail

Analytical Skills

Independence

MS Office Proficiency

Education

Secondary Diploma

College Degree

Tools

MS Office

Job description

Content Claims Specialists manage the physical inventory and valuation of contents damaged in residential and commercial property claims. They provide a report outlining the replacement cost and actual cash value of non-restorable items. Responsibilities include determining whether contents are restorable or non-restorable and preparing estimates for both. They may also manage restoration contractors on complex claims.

Key duties include:

1. Managing claims from initial contact to completion, acting as the single point of contact.
2. Communicating with adjusters, policyholders, and vendors to explain roles and processes.
3. Scheduling and conducting physical inventories, identifying claim types, and applying appropriate methodologies.
4. Deciding on restoration, repair, cleaning, or replacement of contents.
5. Ensuring quality and timely processing of claims in line with company standards and client SLAs.
6. Organizing resources for data entry and assessments.
7. Managing claim load to promote timely closures.
8. Maintaining detailed notes and logs in the company's claims system.
9. Completing and pricing outstanding items following LKQ standards.
10. Maintaining professional knowledge through continuing education.
11. Promoting edjuster's brand and upholding the company's code of conduct.
12. Participating in special projects, CAT responses, and other duties as assigned.

Qualifications include:

• Secondary diploma; college degree preferred.
• Adjuster license and relevant work experience (minimum 6 months, 2-3 years preferred).
• Strong communication, attention to detail, analytical skills, and independence.
• Proficiency in MS Office and related software.
• Valid driver’s license, reliable vehicle, and ability to work remotely with a suitable workspace and high-speed internet.

This is a remote position with required overnight travel. Company equipment will be provided, and employees are responsible for its care.

Why Crawford? Because a claim is more than a number—it's a person, a community member, and our opportunity to make a difference. Join us to grow, lead, and innovate in a global, inclusive environment. Learn more at www.crawco.com.

Our compensation packages include performance-based pay, benefits promoting wellness, ongoing training, community giving, and a culture of respect and inclusion. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer.