Content Author

Apex Systems; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Everforth Apex is seeking a Content Author to support its e-commerce website from Milwaukee, Wisconsin. Working on an agile scrum team, you will format, publish, and troubleshoot content within CMS platforms, collaborating with PIM, marketing, and brand teams.

You will update product pages, assist with launches, manage regional SKUs, and handle publishing issues using Sitecore or WordPress, HTML/CSS basics, and ServiceNow.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 2–3 years as content author/publisher or CMS specialist in web/e‑commerce.
• Hands-on CMS experience (Sitecore or WordPress); basic HTML/CSS.
• Familiar with ServiceNow or similar ticketing systems; DAM tools; PIM to CMS data flow; agile/scrum environment.

Responsibilities

• Address and resolve content support requests with data from PIM and other departments.
• Update and publish product content, features, specs, and FAQs in the CMS.
• Coordinate product detail pages with the PIM team.
• Support product launches, including regional SKU publications.
• Manage end-of-life for products on active pages.
• Build and publish campaign or promotional pages using brand assets.
• Troubleshoot publishing and configuration issues in the CMS.
• Execute bulk content updates as required by the business.
• Manage requests and launches via ServiceNow.
• Maintain technical documentation standards.
• Assist CMS migrations and decommissioning activities.

Skills

CMS experience

HTML/CSS basics

ServiceNow

DAM tools

PIM to CMS data flow

Agile/Scrum

Content publishing

Education

Bachelor's degree or equivalent

Tools

Sitecore CMS

WordPress

Payload CMS

Job description

Job#: 3054594

Job Description

Content Author

Location: Milwaukee, Wisconsin

Role Overview

This organization is seeking a technical Content Author to support its e-commerce website. The role sits on an agile scrum team within the website product owner group and collaborates closely with product information management (PIM), marketing, and brand teams. This is a platform and publishing role focused on formatting, building, publishing, and troubleshooting approved content within CMS platforms. The successful candidate will work alongside established team members who will provide training on internal processes.

Key Responsibilities

• Address and resolve content support requests from the business, coordinating with PIM and other departments to gather missing data.
• Update and publish product content, including marketing copy, features, specifications, and FAQs, within the CMS.
• Update product detail pages in coordination with the PIM team.
• Support product launches, including the publication of region-specific SKUs.
• Manage the end-of-life process for products by removing them from active pages.
• Build and publish campaign or promotional pages utilizing content provided by brand and marketing teams.
• Troubleshoot publishing and configuration issues within the CMS independently.
• Execute bulk content updates as required by the business.
• Manage incoming requests and product launch intake through ServiceNow.
• Maintain and follow technical documentation standards.
• Support the decommissioning and transition activities during future CMS platform migrations.

Required Qualifications

Education: A bachelor's degree in a relevant field or equivalent professional experience is required.

Experience: 2 to 3 years of experience working as a content author, content publisher, or CMS specialist within a web or e-commerce environment.

Technical Skills: Hands-on experience with Sitecore or similar CMS platforms such as WordPress. Basic proficiency in HTML and CSS is required, along with experience using ServiceNow or equivalent ticketing systems. Candidates must demonstrate familiarity with digital asset management (DAM) tools, an understanding of product data integration from PIM to CMS, and experience working within agile or scrum environments.

Preferred Qualifications

• Experience utilizing inRiver PIM or specific digital asset management systems.
• Hands-on experience with Payload CMS.
• A proactive and analytical approach to understanding page architecture and publishing workflows.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.