Solutions Center Representative

Creative Solutions Services, LLC; Columbus (OH); On-site; USD 54,443,000 - 57,859,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Solutions Center Representative in Columbus, OH to deliver exceptional member and professional support onsite. You will handle inquiries, explain plan benefits, and work toward first-call resolution while preparing to study for the SIE/Series 6 examinations.

The role requires a high school diploma (or equivalent) with 1+ year in customer service or sales, and a solid understanding of insurance products, state-specific rules, and strong communication

Qualifications

• Education: High school diploma or equivalent required; recent degree in finance, business, insurance, economics, or communications preferred.
• Experience: 1+ year in customer service or sales.
• Skills: knowledge of insurance products and sales process; understand legal implications of product features by state; strong communication and problem-solving abilities; computer proficiency.

Responsibilities

• Handle inbound calls from members, partners and financial professionals.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate with internal teams on escalated cases.
• Participate in career development and goal-setting sessions.

Skills

Insurance products knowledge

Sales process understanding

Communication skills

Problem solving

Computer proficiency

Education

High school diploma or equivalent

Finance/Business/Insurance/Economics/Communications degree preferred

Job description

Solutions Center Representative #26-02270

Up to $19 per hour Columbus, OH Onsite

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Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Role

Solutions Center Representative - Deferred Public Retirement

Pay Rate

$19 per hour, paid weekly

Location of Assignment

257 E. Town Street, Suite 457, Columbus, OH, 43215

Schedule

40 hours/week

Target Start Date

10/19/2026, upon completion of new hire onboarding

Training Schedule

8a-5pm, Monday to Friday

Position will be fully onsite until (if/when) candidate is converted into full-time CLIENT Employee. Once converted, position would move hybrid, working both onsite and from home.

Position Summary

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure is determined by ability to study for and pass the SIE/Series 6 Examinations.

Key Responsibilities

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications

• Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

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