Contact Center Supervisor - Lead, Coach & Optimize Calls

USA CLINIC SL; Northbrook (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off

Job summary

USA Clinics Group is seeking a Contact Center Supervisor to lead the Patient Registering and Scheduling call center in Northbrook, IL. This hands-on position involves supervising team performance, coaching staff, and ensuring high-quality service and efficiency in call handling.

Responsibilities include daily direction, performance monitoring, and collaboration with leadership to enhance call center operations.

Qualifications

• 2+ years of contact center supervisory or lead experience.
• Ability to coach, mentor, and train analysts.
• Demonstrated experience handling escalated callers.

Responsibilities

• Supervise the Patient Registering and Scheduling call center.
• Monitor employee performance to achieve desired results.
• Provide daily direction and communication to employees.

Skills

Coaching

Performance management

Call center metrics

Bilingual (Spanish)

Education

High School Diploma or equivalent

Job description

USA Clinics Group is seeking a Contact Center Supervisor to lead the Patient Registering and Scheduling call center in Northbrook, IL. This hands-on position involves supervising team performance, coaching staff, and ensuring high-quality service and efficiency in call handling.

Responsibilities include daily direction, performance monitoring, and collaboration with leadership to enhance call center operations.