Contact Center Specialist II - Part-Time

CoxHealth; Springfield (MO); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking a Contact Center Specialist II to manage consumer inquiries and direct them to the right departments. You will support centralized scheduling for clinics and help patients access their providers with empathy and accuracy.

Ideal candidates have a year of customer service experience, strong communication skills, and the ability to multi-task in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience in a call center or similar setting required.
• Preferred: 2+ years in healthcare or call center environment.

Responsibilities

• Manage interactions with consumers to ensure high level of customer service.
• Direct inquiries to the appropriate department and assist with scheduling.
• Provide centralized scheduling support for CoxHealth clinics.
• Support patients to access their provider(s) efficiently.

Skills

Empathy

Time management

Verbal communication

Written communication

Microsoft Office

Healthcare programs

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Facility:CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:1734 Contact ServicesScheduled Weekly Hours:20Hours:12:30 pm-5:00 pmWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: N/A