Member Services Representative

L.E. Cox Medical Centers; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Vision, Dental, Retirement w/

Employer Match

Job summary

CoxHealth is seeking a Part-time Member Service Representative (MSR) to support benefit interpretation, claims, authorizations, and membership inquiries. You will handle calls and emails from providers, members, customers, or brokers, translating healthcare terminology into clear communication. Documentation of interactions in the database and follow-up actions are essential.

Required: High School Diploma or equivalent. Prior customer service and health care experience are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.

Responsibilities

• Answer phone or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations.
• Document details of the interaction within the database, including any follow up actions.

Skills

Verbal communication

Written communication

Teamwork

Self-starter

Education

High school diploma

Job description

Facility: CoxHealth South

3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department: 1752 CHP Member Services

Scheduled Weekly Hours: 24 Hours

Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.

Education

Required: High School Diploma or Equivalent

Experience

• Experience working in a customer service focused industry strongly desired.
• Health Care/Insurance environment preferred.
• Experience working in a call center preferred.

Skills

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.

Licensure/Certification/Registration

N/A

About Us

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION

To improve the health of the communities we serve.

OUR VISION

To be the best for those who need us.

OUR VALUES

Safety, compassion, respect, and integrity.

We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.