Contact Center Specialist I - Part-Time (Night Shift)

CoxHealth; Springfield (MO); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement with employer match

Job summary

CoxHealth is seeking a Contact Center Specialist I at CoxHealth South in Springfield, MO. The role handles consumer interactions, analyzes requests, and delivers accurate information to patients and families.

You’ll be the first point of contact, contributing to CoxHealth’s mission to improve community health, with an emphasis on empathy and clear communication. The position requires a high school diploma or equivalent and 1 year of customer service experience, with preferred 2+ years in a call

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• Preferred: 2+ years in call center or related environment.

Responsibilities

• Manage consumer interactions in a consumer-focused, timely manner.
• Analyze and process consumer requests; provide general information or direction related to CoxHealth.
• Perform other duties as assigned and help maintain a positive first impression for callers.

Skills

Customer service

Empathy

Problem solving

Time management

Teamwork

Communication

Multi-tasking

Education

High school diploma or equivalen t

Tools

Microsoft Office

Job description

Facility

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1734 Contact Services Scheduled Weekly Hours: 30 Hours: 8:00 PM - 6:30 AM Work Shift: Night Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Summary

The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.

Education

• Required: High school diploma or Equivalent

Experience

• Required: 1 year customer service experience
• Preferred: 2+ year customer service experience or Call Center experience

Skills

• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task

Licensure/Certification/Registration

• Required: N/A

Our Mission

To improve the health of the communities we serve.

Our Vision

To be the best for those who need us.

Our Values

Safety, compassion, respect, and integrity.

CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.