Contact Center Specialist

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

The University of Oklahoma’s Center for Public Management (CPM) seeks a motivated professional to support public sector agencies and partners. You will engage in customer service tasks and collaborate with staff to provide training, research, and consultant support that meets client needs and funding constraints.

This role offers an hourly pay rate of $16.00–$16.50 with benefits eligibility, a Monday–Friday schedule, and a background check.

Qualifications

• High School Diploma or GED
• 6 months experience in customer service or at a call center.
• Bachelor's Degree or equivalent experience
• 24 months experience in education, technical assistance, social services, contact center or office work

Education

High School Diploma or GED

Bachelor's Degree or equivalent experience

Job description

Pay Range:Targeted hourly pay rate: $16.00 - $16.50, depending on experience

Benefits Eligible: Yes

Work Schedule:Monday - Friday, 8:00 a.m. to 5:00 p.m.

Travel:Not required

Position Introduction:

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

View full job description

Required Education:

• High School Diploma or GED

Required Experience:

• 6 months experience in customer service or at a call center.

Department Preferences:

• Bachelor's Degree or equivalent experience
• 24 months experience in education, technical assistance, social services, contact center or office work

Hiring Contingent Upon a Background Check: Yes

Special Indications:Position subject to renewal based on availability of funds