Call Center Specialist

Citizens; Johnston (RI); On-site; USD 22,730 - 32,373; Full time

Job summary

An established industry player is seeking a dynamic individual for an entry-level role in customer service. This position focuses on promoting student lending products and delivering exceptional customer experiences. You'll engage with customers through proactive outreach and manage incoming calls, ensuring a smooth application process. The ideal candidate will possess strong communication skills and a positive attitude, thriving in a fast-paced environment. With a supportive training program and opportunities for growth, this role is perfect for those ready to take on new challenges and contribute to a thriving team.

Qualifications

• Experience in customer service is essential for this role.
• Strong communication skills required for effective customer interaction.

Responsibilities

• Proactively reach out to customers to promote products.
• Handle incoming calls and provide guidance to customers.

Skills

Customer Service Experience

Excellent Communication Skills

Sales Experience

Ability to Work in a Fast-Paced Environment

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

Job description

This range is provided by Citizens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Senior Technical Recruiter @ Seven Step | MBA, Global Talent Acquisition

Description: You’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls. Most importantly, you will deliver an exceptional experience for all our customers that you interact with.

Primary Responsibilities

1. Proactively reach out to customers to inform them of our product
2. Handle incoming calls and provide guidance
3. Respond to incoming calls from customers already in process

Qualifications, Education, Certifications and/or Other Professional Credentials

1. Customer Service Experience
2. Ability to use Microsoft Office
3. Previous Sales or Call Center experience is also a plus
4. Excellent communication skills and ability to work in a fast-paced environment

Other Characteristics Include

1. Positive attitude and high energy level
2. A 'Can-do Attitude' and the ability to think 'Outside the Box'
3. Team player; able to work with minimal supervision
4. Ability to learn and share new concepts quickly
5. Ability to articulate what we have to offer our existing or potential customers

Training

3 weeks in person, Johnston RI

Schedule

Start times after training from 9am - 10:30am, Mon-Fri

Seniority Level

Entry level

Employment Type

Contract

Job Function

Customer Service

Industries

Banking