Contact Center Specialist

Socket.dev; Greer (SC); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Holiday pay

On-demand pay

Medical and dental plans

401(k) with match

Job summary

Greenville Federal Credit Union is seeking a Contact Center Specialist I to provide exceptional member service, assist with online banking and card maintenance, and guide members to suitable financial solutions.

You will document interactions in the CRM, stay updated on policies, and work toward performance targets in a dynamic environment. A potential work-from-home arrangement may be available.

Qualifications

• MS Word, Excel, and Outlook proficiency.
• Up to one year of service or sales experience in a retail or contact center setting.
• High school diploma or GED equivalent.

Responsibilities

• Provide excellent member account service and troubleshoot online banking issues.
• Assist with credit and debit card maintenance and educate members about products and services.
• Record interactions accurately in the CRM and resolve member complaints.
• Stay updated on credit union policies to minimize errors and meet performance targets.

Skills

Excellent communication

Customer service

Empathy

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Job Opening: Contact Center Specialist I

Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting position offers the opportunity to be a key player in assisting our members with their financial needs. As a Contact Center Specialist, you will have the chance to provide exceptional service, build relationships, and make a positive impact on our members' lives.

If you are passionate about customer service and enjoy working in a fast-paced environment, this role is perfect for you. Don't miss out on this rewarding opportunity.

DAY TO DAY AS A CONTACT CENTER SPECIALIST

As a Contact Center Specialist at Greenville Federal Credit Union, you will be at the forefront of providing excellent member account service. From troubleshooting online banking issues to assisting with credit and debit card maintenance, you play a crucial role in ensuring member satisfaction. By offering clear and concise communication, you will educate members about our products and services, guiding them toward solutions that meet their financial needs. Resolving member complaints effectively and recording interactions accurately in our CRM system is key to your success in this role.

By staying updated on credit union policies and procedures, you'll minimize errors and contribute to the team's overall performance. Continuous learning and exceeding performance targets will be encouraged, allowing you to grow both professionally and personally.

WHAT WE'RE LOOKING FOR IN A CONTACT CENTER SPECIALIST

To excel as a Contact Center Specialist at Greenville Federal Credit Union, candidates should demonstrate proficiency in utilizing essential software tools like MS Word, Excel, and Outlook. Up to one year of service or sales experience in a retail or contact center setting is required, showcasing the ability to handle customer inquiries effectively. A high school diploma or GED equivalent is necessary to meet the educational requirements for this role.

Excellent communication skills are paramount, as candidates must interact with members in a clear, concise, and professional manner. The ability to articulate complex financial information in an accessible manner and address member needs with empathy and understanding will be essential to succeed in this dynamic position.

Note: This position may be assigned to work from home based on the needs of the credit union.

A LITTLE ABOUT US

Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.

Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.