Contact Center Representative / Send a Ride

Plains VC; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

SendaRide is hiring a remote Care Center Representative to deliver customer support by phone, email, and chat, helping riders arrange transportation to healthcare appointments. You will coordinate with providers and Guides to ensure reliable service while maintaining confidentiality and HIPAA compliance.

Ideal candidates bring 1–3 years in customer service, strong communication and time-management skills, and a quiet, fast-paced home workspace.

Qualifications

• 1–3 years of contact center or customer service experience.
• Excellent communication and interpersonal skills.
• Empathetic, positive, and solutions-oriented mindset.
• Strong time management in a fast-paced environment.
• Reliable attendance and commitment to exceptional service.
• Minimum typing speed of 25 WPM.
• English proficiency (reading, speaking, and listening).
• High-speed internet and a dedicated, quiet workspace.

Responsibilities

• Deliver exceptional customer support by phone, email, and chat.
• Help riders schedule and coordinate transportation for healthcare appointments and other essential needs.
• Resolve questions and concerns with empathy, urgency, and a solutions-focused approach.
• Coordinate with transportation providers and Guides to ensure reliable service.
• Meet established performance and service goals.

Skills

Communication skills

Time management

Typing speed

English proficiency

Customer service

Job description

Care Center (Contact Center) Remote

Fully Remote

Contact Center Representative

Ready to make an impact? Join SendaRide and help connect people to the care they need.

At SendaRide, we connect people to compassionate, reliable transportation that helps them access essential healthcare and services. Join our team and make a meaningful difference for riders and families every day.

What You’ll Do

Deliver exceptional customer support by phone, email, and chat.

Help riders schedule and coordinate transportation for healthcare appointments and other essential needs.

Resolve questions and concerns with empathy, urgency, and a solutions-focused approach.

Coordinate with transportation providers and Guides to ensure reliable service.

Meet established performance and service goals.

What We’re Looking For

1–3 years of contact center or customer service experience.

Excellent communication and interpersonal skills.

Empathetic, positive, and solutions-oriented mindset.

Strong time management and ability to thrive in a fast-paced environment.

Reliable attendance and commitment to exceptional service.

Minimum typing speed of 25 WPM.

English proficiency (reading, speaking, and listening).

High-speed internet and a dedicated, quiet workspace.

Work Environment

100% Remote / Work From Home

This is a primarily sedentary role requiring extended periods of sitting and frequent computer, phone, and keyboard use.

Because this role may involve access to protected health information (PHI), employees must maintain strict confidentiality and comply with HIPAA and company privacy and security requirements.