Contact Center Representative II

Mirastar Federal Credit Union; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mirastar Federal Credit Union in San Jose, CA seeks a Contact Center II Representative to handle member transactions and support service/operational duties. You will assist with account maintenance and process basic financial and lending transactions while ensuring compliance with all policies and regulatory requirements.

The role requires a high school diploma or GED and 2–4 years of related experience, with the ability to communicate across phone and digital channels.

Qualifications

• High school diploma or GED required.
• 2-4 years of related experience.

Responsibilities

• Handle member transactions via phone and digital channels.
• Assist in service and operational duties.
• Resolve member issues promptly while following policies.
• Process basic financial and lending transactions.

Education

High School Diploma or GED

Job description

SUMMARY

The Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. They may also be asked to perform account maintenance activities and process basic financial and lending transactions.

QUALIFICATIONS

To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience and/or