Contact Center Representative I

1103 Team Member Services; Florida; On-site; USD 22,000 - 35,000; Full time

Job summary

AdventHealth in Maitland, FL is seeking a Full-time Patient Access Clerk to schedule appointments and coordinate care using Microsoft Teams and online systems.

Responsibilities include registering patients, verifying insurance, and maintaining accurate records while adhering to regulatory requirements. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience with scheduling or call center operations preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and stay organized in a busy environment.
• Proficiency with basic computer programs and EHR systems preferred.

Responsibilities

• Builds relationships with patients, consumers, and coworkers via telephone or Teams.
• Meets daily, weekly, and monthly performance metrics.
• Schedules patients for appointments and procedures.
• Transfers callers to appropriate departments as needed.
• Registers new patients and verifies demographic and insurance data.
• Follows laws and guidelines to ensure compliance and accurate billing.
• Manages patient data confidentiality and handles concerns or escalations.
• Keeps schedules booked by filling cancellation slots as needed.

Skills

Interpersonal skills

Organizational skills

Detail oriented

Multitasking

Communication skills

Independent work

Education

High School Diploma or GED

Tools

Email

PowerPoint

Excel

Word

EHR

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits from Day One:

Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 2600 WESTHALL LN City: MAITLAND State: Florida Postal Code: 32751

Job Description:

Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems and electronic health records. Follows federal, state laws, and company guidelines to ensure compliance with patient records. Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
• Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]
• Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• None required

Work Experience:

• 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]
• 1+ experience as a ma-c or licensed nurse. [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information:

• None required

Licenses and Certifications:

• None required

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.02 - $25.63

Background Screening Requirement:

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.