Guest Experience Concierge

AdventHealth; United States; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Riverview, FL is seeking a courteous Front Desk Associate to warmly greet guests, guide them across campus, and provide clear directions. You will help with patient account setup and respond to inquiries with a friendly, professional demeanor, ensuring privacy and accuracy in all communications.

In this full-time day-shift role, you will support Patient Access and Clinical Services, manage calls, and uphold HIPAA guidelines while delivering compassionate service to patients and

Qualifications

• High school diploma or equivalent is required.
• Ability to maintain confidentiality of patient and staff information.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Outlook and basic computer tasks.

Responsibilities

• Greet all customers in a helpful and courteous manner and provide directions.
• Answer calls within three rings and assist callers professionally.
• Create patient accounts and disseminate patient information per protocol.
• Maintain HIPAA compliance and protect confidential information.
• Support front-line areas and patient access as needed.

Skills

Confidentiality

Problem solving

Effective communication

English/Spanish (reading)

Typing 15 wpm

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance Paid Time Off from Day One
• 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time Shift: Day (United States of America)

Address: 9330 US HIGHWAY 301 S City: RIVERVIEW State: Florida Postal Code: 33578

Job Description: Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus. Anticipates and responds to inquiries and needs in an assertive, yet friendly approach. Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations. Diffuses difficult issues in an appropriate manner using suitable gestures and posture. Utilizes outstanding telephone communication skills by answering calls within three rings, including first name and offering assistance using a friendly and warm tone. Exhibits exceptional listening skills to meet the needs of callers and successfully transfers calls to other staff when necessary. Serves as a definitive resource for a wide variety of guest and staff inquiries and needs, utilizing the Internet and other information technology to provide solutions. Provides continual coverage for front line areas to assist customers promptly, supporting Patient Access and Clinical Service areas as needed. Creates and initiates patient accounts in a timely manner, places armbands on patients, and disseminates patient information document packets as required. Ensures confidentiality of patient and departmental information by adhering to HIPAA and other accrediting and regulatory bodies. Takes personal responsibility for understanding and implementing any department or facility changes that affect self, team, staff, and guests. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required]
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly. [Required]
• Typing skills equal to 15 wpm, net. [Required]
• Self-motivation, quick thinking, and problem-solving abilities. [Required]
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel. [Required]
• Proficiency in Internet searching functions and basic math functions. [Required]
• Capability in communicating professionally and effectively in English, both verbally and in writing. [Required]
• Ability to speak and read (English/Spanish). [Preferred]

Education: High School Grad or Equiv [Preferred]

Field of Study: N/A

Work Experience: Related Experience [Preferred]

Additional Information: N/A

Licenses and Certifications: N/A

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.02 - $25.63

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.