Transplant Hepatology Patient Services Coordinator

AdventHealth; Orlando (FL); Sur place; USD 26 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid parental leave

4 weeks paid vacation

Career development

Well-being resources

Mental health resources

Résumé du poste

AdventHealth is seeking a dedicated Front Desk/Patient Services representative in Orlando, FL. You will provide compassionate care, coordinate appointments, manage inquiries, and educate patients about health options.

A strong emphasis on clear communication, confidentiality, and teamwork ensures high-quality patient experiences. The role requires an associate degree with preference for healthcare scheduling/front desk experience and bilingual capabilities.

Qualifications

• Associate degree required.
• Experience in healthcare scheduling/front desk setting preferred.
• Bilingual abilities preferred.

Responsabilités

• Provides compassionate and attentive care to patients and families.
• Communicates clearly with patients, families, and team members about care plans.
• Schedules appointments and coordinates follow-up visits for timely care.
• Manages patient inquiries and resolves issues promptly.
• Educates patients about health conditions, treatments, and care options.
• Collaborates with the healthcare team for coordinated care.
• Maintains accurate patient records and documentation.
• Monitors progress and updates care plans as needed.
• Ensures a clean, safe, welcoming environment for patients and families.
• Provides emotional support during the healthcare journey.
• Utilizes technology and medical equipment to enhance patient care.
• Demonstrates empathy and problem-solving in interactions.
• Additional duties as assigned.

Connaissances

Verbal & written English

Interpersonal skills

Multi-tasking

Customer service

Privacy & confidentiality

PC skills (Word/Excel)

Medical terminology (preferred)

Bilingual (preferred)

Formation

Associate degree

Outils

Microsoft Excel

Microsoft Word

Description du poste

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

• Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 601 E Rollins St City: Orlando State: Florida Postal Code: 32803

Job Description:

• Provides compassionate and attentive care to patients, families, and care providers.
• Communicates effectively with patients, families, and healthcare team members to ensure clear understanding of care plans and procedures.
• Schedules appointments and coordinates follow-up visits to ensure timely and efficient patient care.
• Manages patient inquiries and resolves issues promptly and professionally.
• Educates patients and families about health conditions, treatments, and care strategies.
• Collaborates with healthcare team members to provide comprehensive and coordinated care.
• Maintains accurate and up-to-date patient records and documentation.
• Monitors patient progress and adjusts care plans as needed.
• Ensures a clean, safe, and welcoming environment for patients and families.
• Provides emotional support and reassurance to patients and families during their healthcare journey.
• Utilizes technology and medical equipment proficiently to enhance patient care.
• Demonstrates empathy, active listening, and problem-solving skills in all interactions.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner. [Required]
• Strong interpersonal, organizational skills and the ability to work effectively in an environment with frequent interruptions. [Required]
• Ability to act in an autonomous, self-directed manner while maintaining the ability to collaborate with other professionals and non-professionals in situations of high complexity and high intensity. [Required]
• Self-motivated, with the ability to multi-task and adapt to changing demands [Required]
• Mature judgement and the ability to handle confidential information within AdventHealth guidelines and applicable regulations [Required]
• Proficiency using personal computer, word processing and email system. Knowledge of Microsoft Excel and Microsoft Word [Required]
• Knowledge of medical terminology [Preferred]
• Bilingual [Preferred]

Education and Experience:

Education: Associate [Required]

Field of Study: in Healthcare or related field

Work Experience: 2+ in a complex healthcare setting with primary responsibility of providing customer support to patients in either a scheduling or front desk capacity [Preferred]

Additional Information: An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Associate's Degree OR 2+ years of work experience as outlined above [Required]

Licenses and Certifications: Medical Office Assistant (MOA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $18.87 - $30.19

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.