Contact Center Representative: Consumer Lending - Corpus Christi

Randolph-Brooks Federal Credit Union; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Bilingual Spanish/English differential

Work-from-home after training

Learning & Development program

Job summary

Randolph-Brooks Federal Credit Union is seeking a Consumer Lending Representative to assist members with consumer loans mainly through inbound phone and video chat. Training will occur at the Staples location in Corpus Christi, TX; after that, you may work from home with a reliable internet connection.

You will identify member needs, explain RBFCU products, process paperwork, and help finalize loans. RBFCU offers growth through its Path to Promotion and Learning & Development programs, with a

Qualifications

• High School Diploma or GED.
• 9 months financial institution experience or 1½ years customer service.
• Must be proficient with PC, Microsoft Office, and basic office equipment (typing 25 wpm, 10-key by touch).
• Excellent organizational and interpersonal skills.
• Ability to work in a team environment and manage time effectively.
• Flexible Monday-Saturday schedule requiring coverage during operating hours.

Responsibilities

• Fulfill member loan applications and inquiries and finalize/fund consumer loans.
• Provide enthusiastic, professional service to members and others.
• Discuss and recommend products to meet member needs and RBFCU mission.
• Process paperwork and collect fees to complete title work.
• Inform members of loan decisions and provide information on ancillary products.
• Maintain current RBFCU policies and regulatory knowledge.

Skills

Communication

Interpersonal

Time management

Teamwork

Typing speed 25 wpm

Education

High School Diploma or GED

Tools

Microsoft Office

PC proficiency

Job description

Job Description and Requirements

The Consumer Lending Representative will have the ability to work from home after a period of training (time frame may vary). Training will take place at the Staples location: 5253 S. Staples, Corpus Christi, TX 78411 . To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided).

Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.

As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You'll provide exceptional service while you process and finalize a variety of consumer loans, and you'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you.

Essential Functions and Responsibilities

• Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans.
• Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.
• Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.
• Process paperwork, and collect fees required to complete title work.
• Inform members of loan decisions and provide information for ancillary loan products.
• Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
• Include appropriate people in decision-making process and make timely and informed decisions.
• Accept responsibility, follow through on commitment, and react well under pressure.
• Strive to meet or exceed department standards.
• All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements

• High School Diploma or G.E.D.
• A minimum of 9 months financial institution experience or 1½ years customer service experience
• Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)
• Possess excellent organizational, communication, and interpersonal skills
• Ability and desire to work well in a team environment and develop strong working relationships with external parties
• Good attendance, promptness, accuracy and time management is essential
• Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)

Preferred

• Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.