Contact Center Representative: Consumer Lending

Randolph-Brooks Federal Credit Union; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bilingual English/Spanish

Job summary

Randolph-Brooks Federal Credit Union is seeking a Consumer Lending Representative to support members remotely with loan applications and inquiries. Training occurs at RBFCU's Texas Service Center, with the expectation that work-from-home eligibility requires Texas residency and a suitable home setup.

Responsibilities include processing loans, providing courteous service, recommending products, and maintaining knowledge of RBFCU policies and lending regulations.

Qualifications

• High School Diploma or G.E.D.
• At least 9 months financial institution experience or 2 years customer service experience
• Proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)
• Possess excellent organizational, time management, and interpersonal skills
• Ability and desire to work well in a team environment and develop strong working relationships with external parties
• Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)
• Bilingual (English/Spanish)

Responsibilities

• Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans
• Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate
• Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU
• Process paperwork, and collect fees required to complete title work
• Inform members of loan decisions and provide information for ancillary loan products
• Maintain current working knowledge of RBFCU policies and procedures and regulatory laws
• Include appropriate people in decision-making process and make timely and informed decisions
• Accept responsibility, follow through on commitment, and react well under pressure
• Strive to meet or exceed department standards
• All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)

Skills

Customer service

Interpersonal skills

Time management

Team player

Communication skills

Education

High School Diploma or G.E.D.

Tools

Microsoft Office

Job description

Overview

Remote

Job Description and Requirements

The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided). Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.

Responsibilities

• Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans
• Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate
• Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU
• Process paperwork, and collect fees required to complete title work
• Inform members of loan decisions and provide information for ancillary loan products
• Maintain current working knowledge of RBFCU policies and procedures and regulatory laws
• Include appropriate people in decision-making process and make timely and informed decisions
• Accept responsibility, follow through on commitment, and react well under pressure
• Strive to meet or exceed department standards
• All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)

Requirements

• High School Diploma or G.E.D.
• A minimum of 9 months financial institution experience or 2 years customer service experience
• Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)
• Possess excellent organizational, time management, and interpersonal skills
• Ability and desire to work well in a team environment and develop strong working relationships with external parties
• Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)

Preferred

• Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.