Consumer Lending Representative - Consumer Lending

RBFCU Insurance Agency LLC; San Antonio (TX); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching incentives

Medical, vision and dental benefits

Paid time off

Job summary

RBFCU is seeking a Consumer Lending Representative in San Antonio, TX. The role supports members seeking consumer loans primarily via inbound channels (phone and video chat) and involves processing applications, educating members on products, and ensuring smooth loan finalization.

Training is provided with potential to work from home after evaluation. The position requires a high school diploma or GED, 9 months of financial-institution experience or 2 years of customer service, and proficient

Qualifications

• High School Diploma or GED required.
• Minimum 9 months financial institution experience or 2 years customer service experience.
• Proficient with PC, software, and Microsoft applications; able to type 25 wpm and use 10-key by touch.

Responsibilities

• Fulfill member loan applications and inquiries and finalize/fund consumer lending loans.
• Provide enthusiastic, professional, courteous service to members.
• Discuss and recommend products and services to meet member needs.
• Process paperwork and collect fees to complete title work.

Skills

PC proficiency

MS Office

Typing 25 wpm

10-key by touch

Education

High School Diploma

Tools

Microsoft Office

Job description

Consumer Lending Representative - Consumer Lending page is loaded## Consumer Lending Representative - Consumer Lendinglocations: ASC - San Antoniotime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 30, 2026 (2 days left to apply)job requisition id: 015440**Job Description and Requirements**The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: **1** **IKEA-RBFCU Pkwy., Live Oak, Texas 78233**. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.* Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided).* Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.*Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.*As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You'll provide exceptional service while you process and finalize a variety of consumer loans, and you'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you.**Essential Functions and Responsibilities:*** Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans.* Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.* Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.* Process paperwork, and collect fees required to complete title work.* Inform members of loan decisions and provide information for ancillary loan products.* Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.* Include appropriate people in decision-making process and make timely and informed decisions.* Accept responsibility, follow through on commitment, and react well under pressure.* Strive to meet or exceed department standards.* All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).**Requirements:*** High School Diploma or G.E.D.* A minimum of 9 months financial institution experience **or** 2 years customer service experience* Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)* Possess excellent organizational, time management, and interpersonal skills* Ability and desire to work well in a team environment and develop strong working relationships with external parties* **Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)****Preferred:*** Bilingual (English/Spanish)***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.*****Careers at RBFCU**Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members' economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at and the (R) .Recognized for financial stability, our credit union has consistently received the highest ratings of \"Five Star\" and \"Superior\" from respected organizations that evaluate financial institutions in the United States.We're frequently recognized as one of the best workplaces on a local and national level.**Our Benefits**RBFCU is proud to offer a comprehensive benefits package, including:* 401(k) with matching incentives - up to 10 percent* Competitive pay* Medical, vision and dental benefits available to employees and their families from the first day of employment* Tuition reimbursement plans* Life insurance* Pharmacy discount programs* Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options* Paid time off* Parental leave* Company-paid benefits include:+ Long-term disability+ Basic life insurance+ Wellness program+ Credit-monitoring service+ Employee assistance program* Training and volunteer opportunities**Apply to join the RBFCU family!**