Contact Center Representative

painpointhealth; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Remote stipend

Health Insurance

401(k)

PTO & Paid Holidays

DailyPay

Job summary

DxTx Pain & Spine is seeking a Contact Center Representative for a fully remote, full-time role. You will handle inbound calls, schedule appointments for affiliated pain clinics and surgery centers, and perform outbound outreach to prospective patients who have requested information.

You will maintain accurate records, provide patient-friendly service, and support marketing efforts while following privacy and healthcare standards.

Qualifications

• High school diploma or GED required.
• Experience in a call center and scheduling appointments.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Able to maintain patient confidentiality.
• Comfortable using computers and learning new software.
• Healthcare or medical office experience preferred.

Responsibilities

• Answer inbound calls and assist patients with questions and scheduling.
• Register and schedule new patients; provide pre-appointment materials.
• Cancel, reschedule, and confirm appointments.
• Make outbound calls to prospective patients and explain options.
• Provide friendly, timely, professional service.
• Document patient information accurately and maintain confidentiality.
• Support marketing by tracking lead activity.
• Follow healthcare policies and procedures.

Skills

Call center experience

Appointment scheduling

Customer service

Verbal & written communication

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Contact Center Representative

Full-Time | $18/hour | Remote

About DxTx Pain & Spine

DxTx Pain & Spine partners with independent, award-winning pain and spine physicians across a national network, providing operational support while preserving each practice’s clinical autonomy and identity.

Our team is committed to innovative, patient-centered care and creating an environment that values growth, collaboration, and exceptional patient experiences.

Why Join Us?

• Fully remote position
• Monday-Friday schedule
• Work with a growing national healthcare organization
• Make a direct impact on the patient experience
• Comprehensive benefits and employee recognition programs

Position Summary

We're seeking an upbeat and patient-focused Contact Center Representative to schedule new patients for our affiliated pain clinics and surgery centers. This role involves answering inbound calls, scheduling appointments, and making outbound calls to individuals who have already requested information or scheduling assistance.

These are not cold calls. All outbound calls are to prospective patients who have expressed interest in learning more about our services.

Key Responsibilities

• Answer inbound calls and assist patients with questions and scheduling.
• Register and schedule new patients and provide appropriate pre-appointment materials.
• Cancel, reschedule, and confirm appointments as needed.
• Make outbound calls to prospective patients and educate them on available treatment options.
• Provide friendly, timely, and professional customer service.
• Accurately document patient information and maintain confidentiality.
• Support marketing initiatives by tracking and communicating lead activity.
• Follow company policies, procedures, and applicable healthcare standards.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Previous call center and appointment scheduling experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new software.
• Ability to maintain patient confidentiality.

Preferred

• Healthcare or medical office experience.
• Knowledge of medical terminology.
• Experience with Microsoft Office or similar software.

Benefits

• Medical, Dental & Vision Insurance
• HSA
• 401(k)
• PTO & Paid Holidays
• Life & AD&D Insurance
• Short- & Long-Term Disability
• Accident Insurance
• Remote Stipend
• Continuing Education Reimbursement
• Bonusly Employee Recognition & Rewards
• DailyPay
• Employee Assistance & Health Management Programs
• Identity Theft Protection
• Employee Discounts

Join Our Team

If you're an energetic, customer-focused professional with call center and appointment scheduling experience who enjoys helping patients over the phone, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.