Contact Center Representative

Painpoint-Health; United States; Remote; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

PTO & Paid Holidays

Remote Stipend

Continuing Education Reimbursement

Bonusly Employee Recognition & Rewards

DailyPay

Employee Assistance & Health Programs

Job summary

DxTx Pain & Spine is seeking a friendly Contact Center Representative to schedule new patients for affiliated pain clinics and surgery centers. This fully remote role handles inbound calls, appointment scheduling, and outbound follow-ups with prospective patients.

You will provide courteous service, document patient information, and support marketing efforts while adhering to privacy standards. Eligible candidates have call center experience, strong communication, and a high school diploma.

Qualifications

• High school diploma or GED required.
• Previous call center and appointment scheduling experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to maintain patient confidentiality.

Responsibilities

• Answer inbound calls and assist patients with questions and scheduling.
• Register and schedule new patients and provide pre-appointment materials.
• Cancel, reschedule, and confirm appointments as needed.
• Make outbound calls to prospective patients and educate them on options.
• Provide friendly, timely, and professional customer service.
• Accurately document patient information and maintain confidentiality.
• Support marketing initiatives by tracking and communicating lead activity.
• Follow company policies, procedures, and applicable healthcare standards.
• Perform other duties as assigned.

Skills

Call center experience

Communication skills

Customer service

Attention to detail

Confidentiality

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Contact Center Representative

Full-Time | $18/hour | Remote

About DxTx Pain & Spine

DxTx Pain & Spine partners with independent, award-winning pain and spine physicians across a national network, providing operational support while preserving each practice’s clinical autonomy and identity.

Our team is committed to innovative, patient-centered care and creating an environment that values growth, collaboration, and exceptional patient experiences.

Why Join Us?

• Fully remote position
• Monday-Friday schedule
• Work with a growing national healthcare organization
• Make a direct impact on the patient experience
• Comprehensive benefits and employee recognition programs

Position Summary

We're seeking an upbeat and patient-focused Contact Center Representative to schedule new patients for our affiliated pain clinics and surgery centers. This role involves answering inbound calls, scheduling appointments, and making outbound calls to individuals who have already requested information or scheduling assistance.

These are not cold calls. All outbound calls are to prospective patients who have expressed interest in learning more about our services.

Key Responsibilities

• Answer inbound calls and assist patients with questions and scheduling.
• Register and schedule new patients and provide appropriate pre-appointment materials.
• Cancel, reschedule, and confirm appointments as needed.
• Make outbound calls to prospective patients and educate them on available treatment options.
• Provide friendly, timely, and professional customer service.
• Accurately document patient information and maintain confidentiality.
• Support marketing initiatives by tracking and communicating lead activity.
• Follow company policies, procedures, and applicable healthcare standards.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Previous call center and appointment scheduling experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new software.
• Ability to maintain patient confidentiality.

Preferred

• Healthcare or medical office experience.
• Knowledge of medical terminology.
• Experience with Microsoft Office or similar software.

Benefits

• Medical, Dental & Vision Insurance
• HSA
• 401(k)
• PTO & Paid Holidays
• Life & AD&D Insurance
• Short- & Long-Term Disability
• Accident Insurance
• Remote Stipend
• Continuing Education Reimbursement
• Bonusly Employee Recognition & Rewards
• DailyPay
• Employee Assistance & Health Management Programs
• Identity Theft Protection
• Employee Discounts

Join Our Team

If you're an energetic, customer-focused professional with call center and appointment scheduling experience who enjoys helping patients over the phone, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.