Customer Service Representative

A.B May; Kansas City (MO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Short Term/Long Term Disability

Life Insurance (Company Provided & Vol

401(k) with Company Match

Paid Time Off

On-site Fitness Center

Job summary

A.B. May in Kansas City, Missouri is seeking a self-motivated Customer Support Specialist to join our Customer Care team. Beginning pay is $18-20/hr with bonus opportunities.

This in-house role handles inbound and outbound calls, scheduling service appointments, and answering questions about home warranties or contracts, with hybrid-remote flexibility after training. Candidates should have at least two years of call center experience, a high school diploma or equivalent, and strong communication

Qualifications

• Minimum two years of call center experience.
• Proficiency in using computer systems and software applications.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, resolve issues, and provide information about our services.
• Call existing customers to inform of promotions
• Schedule service appointments.
• Maintain accurate customer records and update information in our database.
• Follow up with customers to ensure their satisfaction with our services.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Computer literacy

Education

High school diploma

Job description

Overview

A.B. May…Helping People Thrive!

We are the premier Home Service supplier in the Kansas City area and have been for over 60 years. We recognize that our success comes from our talented team and strive to provide an environment with opportunities unparalleled in our industry! We hire the best, and now is your chance to join our growing team. We are looking for a self-motivated Customer Support Specialist to join our Customer Care team! Beginning pay is $18-20/hr with bonus opportunities.

This position will handle customer contact through incoming calls and involves helping our customers with scheduling appointments, getting technicians to resolve their home service concerns, and answering customer questions about their home warranty or home contracts. This position will also be responsible for outbound calls to customers about products, promotions, and scheduling service calls. Minimum two years of call center experience is required. Meeting and exceeding customer expectations with a positive attitude and sunny disposition required.

This is an in house role in Kansas City, Missouri. A hybrid-remote work schedule is available after the training period is complete. Rotating weekend availability is needed!

As a member of the A.B. May Team, you will enjoy the following benefits:

• Above Average Pay
• Medical/Dental/Vision Insurance
• Short Term/Long Term Disability
• Company Provided and Voluntary Life Insurance
• 401(k) with Company Match
• Paid Time Off
• On-site Fitness Center

What you’ll do:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, resolve issues, and provide information about our services.
• Call existing customers to inform of promotions
• Schedule service appointments.
• Maintain accurate customer records and update information in our database.
• Follow up with customers to ensure their satisfaction with our services.

What you bring:

• High school diploma or equivalent
• Previous customer service experience, preferably in a home services or related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Honesty, integrity, and a positive attitude
• Proficiency in using computer systems and software applications.
• Ability to work independently and as part of a team.

To be considered for employment with A.B. May, all candidates must successfully complete our screening process, including assessments, interviews, background checks, drug screens, and physicals.

We are an equal opportunity employer.