Call Center - Customer Service

Direct Staffing Inc; Kansas City (MO); On-site; USD 31,000 - 47,000; Full time

Job summary

A leading staffing agency is seeking Customer Service Representatives for immediate openings in Merriam, KS. The role requires effective communication and problem-solving skills, as candidates will assist customers with credit card inquiries. Applicants must be flexible to work shifts and may need to work on weekends. This is a temporary position that requires daily commuting. Interested candidates should connect via the 'I'M INTERESTED' button to be considered for this opportunity.

Qualifications

• Experience in a call center preferred; general customer service experience acceptable.
• Ability to handle customer inquiries and escalations effectively.
• Must be flexible to work on 1st or 2nd shift and 1 day on the weekend.

Responsibilities

• Assist customers with inquiries and escalations regarding credit card accounts.
• Maintain a professional phone manner while communicating with customers.
• Ensure solid attendance as per the client's requirements.
• Must commute to Merriam, KS (not remote).

Skills

Effective communication

Problem-solving

Pleasant phone manner

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services is searching for Customer Service Representatives to work at one of our premier clients in Merriam, KS! We have an immediate need to fill these positions, and will work hard on your behalf to get you working! We have 20 positions available.

This is a call center role and experience in a call center is preferred, but we will consider general customer service experience as long as you can communicate effectively, have the ability to problem-solve efficiently, and must have pleasant, professional phone manner.

One must also be willing and able to handle customer inquiries and escalations on the credit card accounts.

The contract is temporary contract.

Please note: THIS IS NOT A VIRTUAL/ WORK AT HOME OPPORTUNITY. You are required to commute to Merriam, KS daily.

Interested candidates MUST be able to train on 1st shift (8am or 9am start till 5pm or 5:30pm) and must be flexible to work 1st or 2nd shift right now as you will not be assigned a schedule until after the on-boarding process is completed.

You must also be free to work 1 day out of the weekend (including Sunday) and ALL holidays, if it lands on your scheduled day.

If you have pre-planned vacations or schedule restrictions (limited availability), this may not be the position for you. The client needs us to have solid attendance.

IMPORTANT INFORMATION: This position is being recruited for by a REMOTE Kelly office, not your local Kelly branch. To be considered for this position, you must use the “I'M INTERESTED” button.