Contact Center Preceptor

Allina Health; Coon Rapids (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Job summary

Allina Health in Coon Rapids, MN seeks a preceptor for our Customer Experience Call Center. You will train new hires, shadow colleagues, and provide hands-on coaching while handling scheduled inbound calls.

This full-time role supports onboarding with an 8-week plan, 40 hours per week, 8:00 AM–4:30 PM, Monday–Friday; weekends may be required. Benefits included and public transportation options available.

Qualifications

• Background in training and/or education; or aptitude to train and work with new employees.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Strong communication, listening, and telephone etiquette; confidentiality.
• Comfort with using technology to support coaching and scheduling.

Responsibilities

• Precept new employees through onboarding and hands-on coaching.
• Support inbound clinic scheduling and other calls as needed.
• Mentor and develop trainees for day-to-day responsibilities.

Skills

Training

Communication

Call center

Punctuality

Education

High School/GED

Tools

Epic Experience

Job description

Location Address: 8880 Evergreen Blvd Coon Rapids, MN 55433-6040 Date Posted: September 15, 2026 Department: 16008774 Customer Experience Center HOS Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: Occasional

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

Consider joining our Customer Experience Call Center! This specialized precepting role partners closely with new employees to provide individualized training and development beyond the classroom setting. The position supports personalized learning, job shadowing, and hands-on coaching to help new hires gradually build confidence and assume day-to-day responsibilities. When not actively precepting, this role supports inbound clinic scheduling calls and other calls as business needs determine. Through ongoing mentorship and practical support, the preceptor helps ensure a successful onboarding experience and promotes employee growth and development. Full-time (40 hours/week) and full benefits. Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor-led classes, colleague shadowing and taking calls. Customer Experience Center is open 24/7/365 Coverage at the Allina Commons and the Customer Experience Center in Coon Rapids. Typical schedule is Monday-Friday from 8:00am-4:30pm. Weekends may be a part of schedule. Candidates must be flexible to meet business needs. Public transportation options are available for both locations. Learn a little more about what makes our customer experience centers unique: Meet our Care Team members: Customer Experience Center is open 24/7/365.

Ideal Candidate

• Background in training and/or education; or an aptitude to train and work with new employees
• Ability to work efficiently in a fast-paced, demanding environment with high call volume.
• Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
• Ability to effectively incorporate use of technology
• Problem solving skills as related to appointment scheduling
• Ability to maintain confidentiality of patient and practice information
• Consistent attendance and punctuality

Preferred Qualifications

• High School/GED, Vocational, or Associates Degree
• Role related Epic Experience

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Equal Employment Opportunity & E-Verify

Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Allina Health is an E-Verify Employer. Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov)