Contact Center Operations Specialist

First National Bank Alaska; Alaska; On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Work-life balance

Medical, dental, vision plan

Health Savings Account

401(k) with employer match

Career development

Job summary

First National Bank Alaska is seeking a Contact Center Operations Assistant in Anchorage to join our centralized service team. You will assist customers and prospective customers by phone and email, providing account information, processing transactions, and routing inquiries to the right departments.

If you have banking knowledge or strong call center experience, consider advancing your career with FNBA, a company recognized for work-life balance and community impact.

Qualifications

• Experience in banking or call center environments.
• Ability to provide accurate information and handle transactions.

Responsibilities

• Assist customers and prospective customers via phone and email from a centralized service center.
• Provide account and bank services information; accept and process transactions.
• Transfer inquiries to appropriate bank departments.

Skills

Call center experience

Customer service

Banking knowledge

Job description

First National Bank Alaska is seeking a Contact Center Operations Assistant in Anchorage to join our centralized service team. You will assist customers and prospective customers by phone and email, providing account information, processing transactions, and routing inquiries to the right departments.

If you have banking knowledge or strong call center experience, consider advancing your career with FNBA, a company recognized for work-life balance and community impact.