Banking Contact Center Specialist - Growth & Benefits

First National Bank Alaska; Alaska; Sur place; USD 26 651 - 37 958; Plein temps

Avantages offerts par ce poste

Paid time off

Health plan

401(k) matching

Career advancement

Flexible work options

Résumé du poste

First National Bank Alaska is seeking a Contact Center Agent to handle customer inquiries in our Anchorage service center. The role involves assisting customers via phone and email, processing transactions and directing requests to the correct department.

The position offers a structured schedule and opportunities for growth within a well-regarded Alaska employer. Base pay starts at $23.45 per hour, with compensation commensurate with experience and job level.

Qualifications

• Experience in customer service or call center environments.
• Ability to handle phone and email inquiries with professionalism.
• Basic banking knowledge or willingness to learn.
• Strong communication and problem-solving skills.

Responsabilités

• Assist customers and prospective customers via phone and email from a centralized service center.
• Provide information on account and bank services and process transactions.
• Transfer inquiries to appropriate bank departments as needed.

Connaissances

Customer service

Call center experience

Phone etiquette

Email handling

Banking knowledge

Description du poste

First National Bank Alaska is seeking a Contact Center Agent to handle customer inquiries in our Anchorage service center. The role involves assisting customers via phone and email, processing transactions and directing requests to the correct department.

The position offers a structured schedule and opportunities for growth within a well-regarded Alaska employer. Base pay starts at $23.45 per hour, with compensation commensurate with experience and job level.