Banking Center Agent — Customer Care (Anchorage)

First National Bank Alaska; Anchorage (AK); On-site; USD 26,651 - 37,958; Full time

Job summary

First National Bank Alaska is seeking a full-time Contact Center Agent to provide exceptional customer service from our Service Center in Anchorage. The role involves assisting customers with account services and transactions via phone and email. Candidates should have a minimum of three years total experience, including at least one year in the financial industry. Strong customer service and communication skills are essential. Salary starts at $23.45/hour, with other benefits available.

Qualifications

• Minimum three years total experience, with at least one year in the financial industry.
• Two years in call center or customer service experience.
• Ability to type 35 wpm and operate a 10-key calculator by sight.

Responsibilities

• Assist customers via phone and email with account services.
• Process transactions and resolve customer issues.
• Build relationships with customers to identify needs.

Skills

Customer service

Communication

Troubleshooting

Relationship building

Education

Three years of experience in customer service

One year in financial industry

Tools

Word processing software

Spreadsheets

Job description

First National Bank Alaska is seeking a full-time Contact Center Agent to provide exceptional customer service from our Service Center in Anchorage. The role involves assisting customers with account services and transactions via phone and email. Candidates should have a minimum of three years total experience, including at least one year in the financial industry. Strong customer service and communication skills are essential. Salary starts at $23.45/hour, with other benefits available.