Contact Center & CX Growth Executive

People Talent Acquisition; San Juan (PR); On-site; USD 90,000 - 130,000; Full time

Job summary

Our client in San Juan, Puerto Rico, seeks an Executive, New Business Development to drive revenue growth by identifying, prospecting, and acquiring new clients for.Contact Center solutions and related services.

In this highly proactive hunter role, you will manage the full sales lifecycle from lead generation to closing, collaborating with Operations, Client Success, and Finance to deliver customized outsourcing solutions that meet client objectives.

Qualifications

• Bachelor’s degree required or equivalent professional experience.
• 3+ years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.
• Strong understanding of commercial operations and end‑to‑end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship‑building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.

Responsibilities

• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients’ operational challenges, customer experience needs, and business objectives.
• Present the company’s Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client’s operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive‑level decision‑makers, including Operations, Customer Experience, Human Resources, Procurement, and C‑suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.

Skills

New Business Development

B2B Sales

Consultative Selling

Strategic Planning

Prospecting

Negotiation

Sales Pipeline Management

Client Relationship Management

Education

Bachelor’s Degree in Business Administration, Marketing, Communications, Sales, or a related field

Job description

Our client in San Juan, Puerto Rico, seeks an Executive, New Business Development to drive revenue growth by identifying, prospecting, and acquiring new clients for.Contact Center solutions and related services.

In this highly proactive hunter role, you will manage the full sales lifecycle from lead generation to closing, collaborating with Operations, Client Success, and Finance to deliver customized outsourcing solutions that meet client objectives.