Teller

Oklahoma Fidelity Bank; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Oklahoma Fidelity Bank in Oklahoma City is seeking a retail customer service associate to greet customers, process transactions, and build relationships across digital and in-branch channels.

You will drive digital banking adoption, maintain accuracy, and ensure regulatory compliance while delivering exceptional service.

Qualifications

• High school diploma (or equivalent) required.
• Strong sales and service skills.
• Excellent interpersonal, written, and verbal communication.
• Must be organized with good time management.

Responsibilities

• Provide superior customer service while fulfilling customer requests in all transactions.
• Processing transactions accurately, addressing account inquiries, and resolving routine issues.
• Deepen relationships through value-add recommendations to existing customers and prospective customers.
• Drive adoption of digital banking services with new and existing customers.
• Ensuring operational and regulatory compliance of the branch.
• Accurate processing of transactions, completing end-of-day reporting and documentation, adhering to safe cash and negotiable instrument practices.
• Following all safe deposit box protocols, identifying customers, and protecting the confidentiality of customer information.
• Build and sustain relationships with internal and external customers which will uphold a positive reputation among the retail branch teams and Fidelity Bank.

Skills

Sales skills

Customer service

Interpersonal communication

Time management

Education

High school diploma

Job description

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

This candidate will be responsible for the following:

• Provide superior customer service while fulfilling customer requests in all transactions.
• Processing transactions accurately, addressing account inquiries, and resolving routine issues.
• Deepen relationships through value-add recommendations to existing customers and prospective customers.
• Drive adoption of digital banking services with new and existing customers.
• Ensuring operational and regulatory compliance of the branch.
• Accurate processing of transactions, completing end-of-day reporting and documentation, adhering to safe cash and negotiable instrument practices.
• Following all safe deposit box protocols, identifying customers, and protecting the confidentiality of customer information.
• Build and sustain relationships with internal and external customers which will uphold a positive reputation among the retail branch teams and Fidelity Bank.

Requirements for this position include:

• High school diploma (or equivalent) required.
• Strong sales and service skills.
• Excellent interpersonal, written, and verbal communication skills.
• Must be organized with good time management skills.

Preferred requirements include:

• 1+ year of banking or financial services experience.
• 1+ year of cash handling experience.

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.