Appliance Purchasing Representative - 100% Remote

Frontdoor, Inc.; Northern (KY); Hybrid; USD 2,204,000 - 2,342,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Employee stock purchase plan

Wellbeing program

Job summary

Frontdoor is seeking an Appliance Representative to communicate with customers primarily by phone and email, guiding them through replacement options and policy details. You will use multiple software tools to navigate accounts, review policies, and process approvals within authorization limits.

This role emphasizes resolving escalated issues, researching options, and delivering excellent service in a fast-paced environment. Training provided, benefits included.

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience and/or training required.
• Skills: Windows-based computer skills (Word/Excel/Outlook) and problem solving.

Responsibilities

• Handles inbound phone calls regarding appliance replacement orders.
• Interprets contracts and determines appropriate replacement models.
• Assists customers in finding a replacement from approved vendors.
• Discusses product replacement and/or repair options with customers.
• Handles escalated customer service issues until resolution.

Skills

Bias for action

Multitask

Adapt to fast-paced environment

Conflict resolution

Windows-based computer skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

As the Appliance Representative, you will communicate with customers primarily through phone and email and use a variety of software tools to navigate accounts, research and review policies. You’ll advocate for all customer service issues. Ensures that customers and employees receive the best service possible by handling escalated calls, providing technical assistance, coverage assistance and monetary approval for situations where an associate has exceeded their authorization limit. Uses computerized system for tracking, information gathering, and/or troubleshooting.

Responsibilities:

• Handles inbound phone calls regarding appliance replacement orders. Provides customer service for replacement orders, upgrades, and/or cash-in-lieu of a replacement.
• Interprets customer contracts and determines appropriate replacement models for customers based on their current appliances.
• Assists customers in finding a comparable replacement appliance from an approved list of preferred vendor suppliers.
• Discusses product replacement and/or repair options with customers
• Handles escalated customer service issues until resolution is achieved.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required

Minimum Experience required:

1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience

Required Skills:

• Must have internet access with minimum 4.6Mbps upload/download speeds
• Bias for action, flexible problem solver who can multitask
• Ability to adapt to a fast-paced environment
• Conflict resolution skills
• Computer skills in a Windows based environment (Microsoft Word, Excel, Outlook)
• Attention to detail

Preferred Skills:

• Solution and detail oriented
• Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.
• Bilingual (English/Spanish) preferred

Other/State Specific

This role pays between $16.00/hr to $17.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Job Locations

US

ID

2026-4132

Category

Customer Service/Support

Type

Full Time

Company

AHS American Home Shield Corp