Contact Center Agent I

Community West Credit Union; Grand Rapids (MI); Híbrido; USD 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) eligibility

Generous PTO starting in your first年

Casual dress code

Healthy work/life balance

Investment in growth opportunities

Hybrid schedule after training

Resumo da oferta

Community West Credit Union in Grand Rapids, MI is seeking a Contact Center Agent I to deliver prompt, courteous member support on accounts, payments, products, and services. You will follow established policies and security procedures while helping members identify CWCU solutions.

No banking background is required—we will train you and support your growth. The role offers a hybrid schedule after training and a supportive team environment.

Qualificações

• High school diploma or GED.
• Clear, respectful communication.
• Comfortable with using a computer, Word, and Excel.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize.

Responsabilidades

• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.
• Research account issues and resolve documentation errors, escalating more complex matters when needed.
• Assist with completing forms, wires, account updates, and applications.

Conhecimentos

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Curiosity

Formação académica

High school diploma or GED

Ferramentas

Word

Excel

Descrição da oferta de emprego

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we've proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better. If you're looking for a place where your work truly matters—and where you're supported, valued, and encouraged to grow—your next career step is right here!

We don't just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits

• 401(k) eligibility at 90 days
• Generous PTO starting in your first year
• Casual, comfortable dress code
• Healthy work/life balance
• Investment in growth opportunities
• Opportunities for a hybrid work schedule after training

Role Responsibilities

As a Contact Center Agent I, you will provide prompt and courteous support to members by assisting with a variety of service requests. You'll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.
• Research account issues and resolve documentation errors, escalating more complex matters when needed.
• Assist with completing forms, wires, account updates, and applications.

Knowledge & Skills

You don't need a banking background-just curiosity, care, and the willingness to learn. We'll teach you the rest.

• High school diploma or GED
• Communicates clearly, respectfully, and professionally
• Comfortable with using a computer, Word, and Excel
• Strong attention to detail
• Organizational skills
• Ability to multi-task
• A member-first mindset

Work Environment

Schedule: Monday through Friday, 8:30am - 5pm EST. While performing the duties of this job, the employee regularly works in a hybrid work setting.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.