Contact Center Representative

Total Community Credit Union; Taylor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

401(k) match

STD, LTD, & AD&D

Life insurance

EAP

Paid time off

Paid holidays and floating days

Opportunities for growth

Job summary

Total Community Credit Union in Michigan is seeking a dedicated Member Services Specialist to join our Contact Center. You will be the first voice members hear, assisting with accounts, online banking, card services, and inquiries with confidentiality and responsiveness.

We value strong communication, a member-first approach, and the ability to multitask in a fast-paced environment. This full-time role runs Monday–Friday and includes comprehensive benefits and growth opportunities within our

Qualifications

• Strong customer service and communication skills.
• Friendly, member-focused attitude.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and financial systems.
• Previous banking, credit union, or call center experience preferred.
• CU Answers or credit union software experience is a plus.

Responsibilities

• Answer incoming calls and voicemails with professionalism and efficiency.
• Assist members with account inquiries, online banking support, and card services.
• Process payments, order debit/credit cards, and support ATM/VISA issues.
• Open and close accounts and accept loan applications.
• Research and resolve account discrepancies.
• Provide friendly, accurate service while maintaining confidentiality.
• Educate members on credit union products, services, and promotions.
• Follow credit union procedures and financial regulations.

Skills

Customer service

Communication

Multitasking

Computer literacy

Banking experience

CU Answers or credit union software

Education

High school diploma or equivalent

Associate or bachelor's degree in business or finance

Tools

CU Answers

Credit union software

Job description

Description

About Total Community Credit Union

For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We're a close-knit team that values collaboration, growth, and community impact. If you're looking for a workplace where you're supported, appreciated, and encouraged to grow, you'll feel right at home here.

What You'll Do

As a Member Services Specialist in our Contact Center, you'll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include:

• Answering incoming calls and responding to voicemails with professionalism and efficiency
• Assisting members with account inquiries, online banking support, and card services
• Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
• Opening and closing accounts and accepting loan applications
• Researching and resolving account discrepancies
• Providing friendly, accurate service while maintaining confidentiality
• Educating members on credit union products, services, and promotions
• Following credit union procedures and financial regulations

Your Job Classification & Schedule: Full-time, Monday-Friday

Why You'll Love Working Here

• Supportive, family-like work culture
• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD, & AD&D
• Life insurance
• EAP
• Paid time off
• Paid holidays and floating days
• Opportunities for growth and advancement

Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

• Strong customer service and communication skills
• Friendly, positive, member-focused attitude
• Ability to multitask in a fast-paced environment
• Comfort with computers and financial systems
• Previous banking, credit union, or call center experience preferred
• CU Answers or credit union software experience is a plus

Education

• High school diploma or equivalent required
• Associate or bachelor's degree in business, finance, or related field preferred