Contact Center Agent

SmartRecruiters, Inc.; Miami Heights Trailer Park (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

OneUnited Bank is seeking a Customer Service Representative for a centralized, high-volume environment. You will assist customers with banking transactions, provide product information, and promote self-service options.

The role focuses on delivering excellent customer service, attention to detail, and the ability to multitask in a fast-paced setting. Shifts run 6:00 a.m. to 6:00 p.m., six days per week.

Qualifications

• Must have a High School Diploma or equivalent.
• 2 years of banking experience (call center preferred).
• Strong customer service, listening, verbal and written communication skills.

Responsibilities

• Assist customers with a variety of banking transactions including account information and product inquiries.
• Promote self-service banking options (ATM, VRU, internet banking).
• Maintain service standards for customer service metrics and follow-up.
• Work shifts between 6:00 a.m. and 6:00 p.m., 6 days a week.

Skills

Customer service

Multitasking

Communication skills

PC aptitude

Math aptitude

Education

High School Diploma

Job description

Join the OneUnited Bank team and experience the evolution of technology and banking. OneUnited Bank is a mission driven community bank with an extensive online and social media presence. We are committed to serving the needs of the local communities of Boston, Los Angeles and Miami, while also offering online products and services nationally. Join us to help change the lives of the communities we serve.

Job Description

POSITION SUMMARY:Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES -essential job functions include but are not limited to:

Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross-selling bank products and services.Promote use of automated self-service products such as ATM, VRU, internet banking, etc.Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.Work any shift between 6:00 a.m. and 6:00 p.m., 6 days a week.

Qualifications

MINIMUM QUALIFICATIONS:Must have a High School Diploma or equivalent and 2 years of experience in banking (call center experience preferred). Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Additional Information

All your information will be kept confidential according to EEO guidelines.