Customer Care Agent

One United; Los Angeles (CA); On-site; USD 21,593 - 30,754; Full time

Job summary

One United is seeking a Customer Service Representative in Los Angeles, California. The role involves assisting customers with banking transactions, promoting automated services, and maintaining high service standards. Candidates should have a High School Diploma and 2 years of experience in retail banking or a call center environment.

The position offers a non-negotiable pay rate of $19.00 per hour. Excellent customer service skills and the ability to multitask are essential for success in this role.

Qualifications

• 2 years of experience in retail banking or call center environment.
• Positive attitude and excellent customer service skills.
• Ability to identify cross-selling opportunities.

Responsibilities

• Assist customers with banking transactions and provide account information.
• Promote use of automated self-service products.
• Maintain service standards for customer service performance.

Skills

Customer service skills

Communication skills

Multitasking ability

Attention to detail

PC and Math aptitude

Education

High School Diploma or equivalent

Job description

Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES

Essential job functions include but are not limited to:

• Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross‑selling bank products and services.
• Promote use of automated self‑service products such as ATM, VRU, internet banking, etc.
• Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.

MINIMUM QUALIFICATIONS

Must have a High School Diploma or equivalent and 2 years of experience in retail banking or call center environment. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross‑selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Pay Rate (California): $19.00/hr (Non‑Negotiable)

Pay Rate (Miami): $18.00/hr (Non‑Negotiable)