Customer Care Specialist

United Bank; Whiteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank is seeking a customer service oriented associate for our call center, focusing on banking support and customer interactions. The role emphasizes clear communication, professionalism, and effective problem resolution in a fast-paced setting.

Qualified candidates have a high school diploma (Bachelor’s preferred), 1 year in call center/banking, and strong computer skills. Spanish or another language is a plus; a steady schedule is required.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• At least 1 year in call center or banking, customer-facing role.
• Strong verbal and written communication; Spanish or additional language a plus.
• Proficient with Microsoft Office and Windows-based systems; quick learner of new tools.
• Ability to work in a fast-paced, structured environment and meet performance standards.
• Flexible schedule: 8:00am-6:00pm Mon-Fri and 9:00am-3:00pm Sat (rotating).
• Desire to build a career and grow with United Bank.

Responsibilities

• Sits and speaks for extended periods while handling customer interactions.
• Operates computer keyboard/mouse and telephone equipment to assist customers.
• Communicates with all staff and customers; translates data as needed.
• Maintains professional demeanor and provides options in difficult situations.

Skills

Customer Service

Communication Skills

Team player

Time Management

Attention to detail

Spanish language +

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Windows based systems

Job description

Current employees should explore opportunities and apply through the internal job portal.

Qualifications

• High School diploma or equivalent required. Bachelor’s degree preferred
• Minimum of one (1) year of call center or banking experience, preferably in a customer facing role, required
• Minimum of 1 year of professional Customer Service experience required
• Excellent verbal and written communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required
• Ability to work in a structured fast-paced and ever-changing environment required
• Ability to independently utilize resources and tools provided
• Ability to maintain a professional demeanor and provide options in difficult situations required
• Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required
• Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am – 3:00pm Saturday (rotating) required
• Attention to detail while multi-tasking required
• Desire to build a career and grow with United Bank

KEY COMPETENCIES:

• Dependability, Attendance & Punctuality
• Customer Service focused
• Team player
• Time Management
• Interpersonal Skills
• Communication Skills
• Critical thinking and resolution focused

Essential Functions:

• Sitting and speaking for extended periods of time
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment
• Ability to converse and exchange information with all levels of staff and customers
• Ability to observe, perceive, identify, and translate data

Company Profile

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.