Customer Care Agent

One United; Miami (FL); On-site; USD 24,796 - 26,174; Full time

Job summary

One United in Miami is looking for a Customer Service Representative to assist clients with banking transactions via telephone and internet. The role requires a High School Diploma and two years of experience in retail banking or call centers, alongside excellent communication and customer service skills.

This position offers a competitive pay rate of $18.00/hr and promotes a diverse workplace complying with ADA standards.

Qualifications

• 2 years of experience in retail banking or call center environment.
• Excellent communication skills including listening, verbal, and written.
• Strong attention to detail and ability to identify cross-selling opportunities.

Responsibilities

• Assist customers with banking transactions and provide account information.
• Promote self-service products like ATM and internet banking.
• Maintain service standards for customer service and follow-up.

Skills

Customer service skills

Multitasking ability

Sales skills

Communication skills

Education

High School Diploma or equivalent

Tools

PC proficiency

Job description

Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES

Essential job functions include but are not limited to:

• Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross‑selling bank products and services.
• Promote use of automated self‑service products such as ATM, VRU, internet banking, etc.
• Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.

MINIMUM QUALIFICATIONS

Must have a High School Diploma or equivalent and 2 years of experience in retail banking or call center environment. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross‑selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Pay Rate (California): $19.00/hr (Non‑Negotiable)

Pay Rate (Miami): $18.00/hr (Non‑Negotiable)