Customer Service Representative I (Hybrid - Miami Lakes, FL)

BankUnited; Florida; Híbrido; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

BankUnited is seeking a Customer Care Representative for a hybrid role (3 days in office / 2 remote) reporting to Miami Lakes, FL. The position processes customer transactions and researches inquiries to resolve issues with BankUnited applications.

You will deliver exceptional service, maintain call productivity, apply knowledge of Retail, Online banking, Mortgage and Business products, and adhere to legal and bank policies.

Formación

• HS Diploma or equivalent required.
• 1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred.
• Bilingual candidates preferred but not required.

Responsabilidades

• Provides service that makes a difference.
• Maintains call productivity & quality scores well above minimum standards.
• Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
• Furnishes prompt, efficient and accurate service while servicing customer inquiries.
• Demonstrates excellent communication and active listening skills.
• Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
• Handles customer inquiries efficiently and effectively.
• Demonstrates abilities to Cross sell financial services and products.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Conocimientos

Communication skills

Interpersonal skills

Typing / written communication

Bilingual (preferred)

Organized / fast-paced

Educación

HS Diploma or equivalent

Descripción del empleo

*Hybrid Schedule (3 days in office / 2 remote) - Reporting to Miami Lakes, FL

The Client Care is open Monday-Friday from 8AM to 7PM (EST) and on Saturdays from 9AM-12PM (EST). Ideal candidate should be available to work any shift during these hours.

SUMMARY

This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties and special projects may be assigned.

• Provides service that makes a difference!
• Maintains call productivity & quality scores well above minimum standards.
• Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
• Furnishes prompt, efficient and accurate service while servicing customer inquiries.
• Demonstrates excellent communication and active listening skills.
• Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
• Handles customer inquiries efficiently and effectively.
• Demonstrates abilities to Cross sell financial services and products.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

HS Diploma or equivalent required Or

EXPERIENCE

• 1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Computer knowledge and good interpersonal skills are important qualities for individuals considering applying for this position.
• Strong communication and problem solving skills are a must, particularly strong verbal communication and active listening skills.
• Because BankUnited's Customer Service Representatives communicate through e-mail, good typing, spelling, and written communication skills are necessary.
• Bilingual candidates preferred but not required.
• Highly organized, proactive, and capable of working in a fast-paced environment.

*ADDITIONAL INFORMATION

• Candidates residing in locations within BankUnited's footprint may be given preference.