Contact Center Agent

Bordner Home Improvement; Kansas City (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Contact Center Agents who excel in a fast-paced environment. This role focuses on connecting with homeowners and turning inquiries into appointments, backed by strong training and performance-based bonuses. With flexible work-from-home options and a supportive team, this opportunity is perfect for self-driven individuals looking to grow their sales careers. If you're passionate about helping others and thrive in a goal-oriented setting, this position offers the chance to make a real impact while earning what you're worth.

Benefits

Health Benefits

Dental Benefits

Vision Benefits

Paid Time Off

401(k) with Employer Match

Life Insurance

Flexible Work-from-Home Options

Qualifications

• Experience in inside sales or appointment setting is essential.
• Ability to communicate naturally and persuasively.

Responsibilities

• Connect with leads to qualify interest and schedule appointments.
• Monitor and manage CRM leads, emails, and texts.

Skills

Inside Sales Experience

Appointment Setting

Communication Skills

Self-Driven

Tools

CRM Software

Job description

Now Hiring: Contact Center Agents - Uncapped Bonus Potential & Work-from-Home Flexibility

Do you thrive in fast-paced, goal-driven environments where your communication skills actually pay off?

Join Bordner Home Improvement - Kansas City's trusted name in home remodeling for 38 years. We're not just looking for someone to answer phones - we're looking for sales-minded professionals ready to warm up leads, qualify prospects, and book high-converting appointments that drive real revenue.

About The Role

As a Contact Center Agent, you'll be the first point of contact with homeowners dreaming of a better home - and your job is to turn that curiosity into commitment. Your conversations help lay the foundation for our Design Consultants to close the sale.

You'll be backed by strong training, a supportive team, and performance-based bonuses that reward hustle.

What You'll Do

• Connect with inbound and outbound leads to qualify interest and schedule appointments
• Create excitement around remodeling services (roofing, siding, windows, and baths)
• Consistently hit weekly appointment and conversion targets
• Monitor and manage CRM leads, emails, texts, and internal comms
• Confirm next-day appointments and follow up with potential clients
• Stay agile and team-focused as company needs evolve
  
  

You Might Be a Fit If You...

• Have experience in inside sales or appointment setting
• Love making connections and closing the next step
• Communicate naturally and persuasively across phone, email, and text
• Take pride in outperforming your goals
• Can thrive in a fast-paced, flexible environment
• Don't need micromanaging - you're self-driven and coachable
• Are looking for a career, not just another job
  
  

This role is NOT for you if you dislike change, need a script for every situation, or have been told you "sound like a robot."

Compensation & Perks

• Base Pay: $18/hr
• Average Pay with Commissions/Bonuses: $26-$30+/hr
• Rotating Saturday shifts required (great bonus days!)
• Work-from-home flexibility after in-office training
• Health, Dental, Vision benefits starting month 2
• Paid Time Off + Sick Leave
• 401(k) with employer match
• Life Insurance & FSA available
  
  

Apply Today - And Start Getting Paid What You're Worth.

This isn't customer service. This is sales with purpose - helping homeowners move forward on major decisions while you grow your income and career.