Remote Call Center Representative

Lensa; Kansas City (KS); Remote; USD 32,000 - 33,000; Full time

Job summary

A leading company is seeking a Call Center Agent for customer care. This remote position requires strong communication skills and customer service experience. The role involves handling calls, ensuring customer satisfaction, and maintaining knowledge of the insurance industry. Applicants must complete training and meet remote work requirements.

Qualifications

• 1 year experience in an office environment.
• 6 months of work from home experience.

Responsibilities

• Providing front-line phone customer service to policyholders.
• Handling between 75 to 100 calls daily.
• Ensuring customer satisfaction and striving to meet service standards.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or GED

Tools

Microsoft Windows PC applications

Job description

2 days ago, be among the first 25 applicants.

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Call Center Agent, Customer Care

Location: Remote US, must have experience.

Start: May 12, 2025

Type: Long Term Temporary

Shift: Must be available for an 8-hour shift, Monday-Friday 7:00 am CT to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required.

Training: Mandatory 6-week video training.

Rate: $15.50/hour max pay W2

Basic Qualifications

• 1 year experience in an office environment
• 1 year experience using a computer with Microsoft Windows PC applications
• 6 months of work from home environment
• High school diploma or GED (Preferences)

Responsibilities

• Previous insurance industry experience involving life insurance and annuity policies, handling calls from members regarding payments, policy info, or claims
• Designated quiet area to complete calls while working from home
• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction and striving to meet service standards
• Handling between 75 to 100 calls daily
• Communicating effectively and professionally with internal and external customers to resolve questions and issues
• Developing and maintaining knowledge of the insurance industry and team processes
• Collaborating with management or team members to proactively address service issues
• 6+ months of experience requiring attention to detail, accuracy, and accountability
• 6+ months of professional communication (oral/written) experience

New hires must have a working device (cell phone or tablet) for 2-Factor Authentication.

All new hires must successfully complete our Call Center training and demonstrate proficiency.

Must pass a drug screen and background check, including education and employment verification.

Remote Working and Technology Requirements

Employees must meet all remote work requirements, including a dedicated workspace and technology standards.

Technology

• NTT DATA provides a computer and headset for remote work.
• Employees are responsible for equipment care and security, must return equipment upon separation.
• High-speed internet (50 Mbps or above) with a wired Ethernet connection required.

Technical Performance and Issue Tracking

• Management monitors technical issues and downtime; consistent availability is critical.
• Adherence to technical support procedures is required.
• Connectivity issues may affect remote status.

Remote Workspace

Must have a professional, dedicated workspace with minimal distractions, used consistently unless prior approval for change is obtained.

About NTT DATA

NTT DATA is a $30 billion global innovator serving 75% of the Fortune Global 100, committed to long-term success through technology and consulting services. Visit us at us.nttdata.com.

We strive to make our website accessible. For assistance, contact us at https://us.nttdata.com/en/contact-us. We are an equal opportunity employer.

Additional Details

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Other
• Industries: IT Services and IT Consulting

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