Temporary Hurricane Contact Center Agent

MCI; Missouri; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals for a Temporary Hurricane Contact Center Agent role. This remote position offers flexible hours and competitive pay, focusing on delivering exceptional customer service during disaster relief efforts. Ideal candidates will possess strong communication skills and a positive attitude, ensuring a supportive environment for customers in need. Join a team that values empathy and responsiveness while providing opportunities for personal and professional growth. If you're ready to make a difference in challenging times, this role is perfect for you.

Benefits

PTO

Health coverage

Retirement plans

Paid training

Career growth opportunities

Qualifications

• Must be 18 years or older.
• Reliable with good attendance and punctuality.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Enhance the customer experience.

Skills

Excellent communication skills

Typing speed of 20+ WPM

Basic knowledge of Microsoft Office

Customer service-oriented

Conflict resolution skills

Multi-tasking skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What Does a Hurricane Relief Agent Do? We improve the customer’s experience by providing exceptional solutions to simple requests, applying the latest customer service techniques, and learning our account management systems to help during a difficult time. Responsibilities include:

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidates should be confident, engaged, team-oriented, dedicated, and bring a positive attitude daily.

Qualifications

All positive, motivated applicants are encouraged to apply. Ideal candidates possess:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Conflict resolution, problem solving, negotiation skills
• Customer service-oriented (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Team player with strong interpersonal skills
• Ability to thrive in a fast-paced, changing environment

Conditions of Employment

Must be authorized to work in the job location. Willingness to undergo background/security checks and drug screening. Employment is contingent on these results.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Specific benefits may vary by location.

Physical Requirements

The role is largely sedentary, requiring sitting/standing for long periods, operating computers and office equipment, and occasional movement. May involve lifting objects up to 40 pounds.

Equal Opportunity

We embrace diversity and are committed to an inclusive workplace, providing reasonable accommodations for qualified applicants with disabilities, in accordance with applicable laws.