Contact Center Agent

Bordner Home Improvement; Raytown (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Contact Center Agents who thrive in fast-paced environments. This role is not just about answering calls; it's about engaging with homeowners and turning their dreams into reality. With strong training and a supportive team, you'll have the opportunity to excel in sales while enjoying uncapped bonus potential. The flexibility of work-from-home arrangements after training makes this an attractive position for self-driven individuals looking to grow their careers. If you're passionate about sales and ready to make meaningful connections, this is the perfect opportunity for you.

Benefits

Work-from-home flexibility

Health benefits

Dental benefits

Vision benefits

Paid Time Off

Sick Leave

401(k) with employer match

Life Insurance

Flexible Spending Account

Qualifications

• Experience in inside sales or appointment setting.
• Strong communication skills across phone, email, and text.

Responsibilities

• Connect with leads to qualify interest and schedule appointments.
• Monitor and manage CRM leads and internal communications.

Skills

Inside Sales

Appointment Setting

Communication Skills

Self-Driven

Persuasive Communication

Tools

CRM Software

Job description

Now Hiring: Contact Center Agents - Uncapped Bonus Potential & Work-from-Home Flexibility

Do you thrive in fast-paced, goal-driven environments where your communication skills actually pay off?

Join Bordner Home Improvement - Kansas City's trusted name in home remodeling for 38 years. We're not just looking for someone to answer phones - we're looking for sales-minded professionals ready to warm up leads, qualify prospects, and book high-converting appointments that drive real revenue.

About the Role

As a Contact Center Agent, you'll be the first point of contact with homeowners dreaming of a better home - and your job is to turn that curiosity into commitment. Your conversations help lay the foundation for our Design Consultants to close the sale.

You'll be backed by strong training, a supportive team, and performance-based bonuses that reward hustle.

What You'll Do

• Connect with inbound and outbound leads to qualify interest and schedule appointments

• Create excitement around remodeling services (roofing, siding, windows, and baths)

• Consistently hit weekly appointment and conversion targets

• Monitor and manage CRM leads, emails, texts, and internal comms

• Confirm next-day appointments and follow up with potential clients

• Stay agile and team-focused as company needs evolve

You Might Be a Fit If You...

• Have experience in inside sales or appointment setting

• Love making connections and closing the next step

• Communicate naturally and persuasively across phone, email, and text

• Take pride in outperforming your goals

• Can thrive in a fast-paced, flexible environment

• Don't need micromanaging - you're self-driven and coachable

• Are looking for a career, not just another job

This role is NOT for you if you dislike change, need a script for every situation, or have been told you "sound like a robot."

Compensation & Perks

• Base Pay: $18/hr

• Average Pay with Commissions/Bonuses: $26-$30+/hr

• Rotating Saturday shifts required (great bonus days!)

• Work-from-home flexibility after in-office training

• Health, Dental, Vision benefits starting month 2

• Paid Time Off + Sick Leave

• 401(k) with employer match

• Life Insurance & FSA available

Apply Today - And Start Getting Paid What You're Worth.

This isn't customer service. This is sales with purpose - helping homeowners move forward on major decisions while you grow your income and career.